Client Service Specialist at BambooHR

Utah, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Human Resources, Software, SaaSIndustries

Requirements

Utah-based and able to work hybrid (in-office at least three days a week, including in-office training for approx. 2 weeks)
Dedicated at-home workspace free from distraction with high-speed, reliable internet when working remotely
1-2 years of relevant customer service or technical troubleshooting experience
Strong ability to deliver exceptional customer care, take initiative, and exceed client expectations
Excellent interpersonal communication with clients and co-workers
Experience talking with customers over the phone, demonstrating passion for customer care and high client satisfaction
Strong attention to detail and ability to work in a fast-paced environment
Ability to break down complex problems and explain them clearly and simply
Articulate and concise in written (type 40+ words per minute) and oral English communication
Strong resiliency, ability to work through difficult situations, and thrive in a metric-oriented environment while achieving goals
Curious about AI's potential, eager to learn and adapt to intelligent tools
Available to work 9 am to 6 pm, Monday through Friday (no nights or weekends)
Pass background and credit check

Responsibilities

Provide world-class customer service via phone, email, and chat (4 hours phone and 4 hours chat daily after training; at least 6 hours phone during training)
Uphold and contribute to the brand of setting people free to do great work
Develop understanding of BambooHR products to quickly navigate and resolve client issues
Guide clients in performance management, time-tracking, onboarding, and applicant-tracking systems
Think on your feet to address complex questions with creative solutions
Work proactively and independently while thriving in a team-based environment
Stay up to date on new features and products to maximize client value
Engage in upselling and customer retention activities using BambooHR strategies
Assist clients with hiring, performance management, and compliance

Skills

Key technologies and capabilities for this role

customer servicephone supportemail supportchat supportproblem-solvingHR softwareperformance managementtime-trackingonboardingapplicant-trackingupsellingcustomer retention

Questions & Answers

Common questions about this position

Is this position remote or does it require office work?

This is a Utah-based hybrid position requiring some regular in-office days each week, specifically at least three days a week in-office, with a dedicated distraction-free workspace and high-speed internet required for remote days.

What experience is required for the Client Service Specialist role?

You need 1-2 years of relevant customer service or technical troubleshooting experience, along with phone experience with customers.

What are the key skills needed to succeed in this role?

Key skills include quick digital navigation and problem-solving, excellent interpersonal communication, strong attention to detail, and the ability to break down complex problems clearly in a fast-paced environment.

What is the company culture like at BambooHR?

BambooHR has a supportive and fun team environment that values doing the right thing for clients and employees, with a focus on creating magical client moments and setting people free to do great work.

What makes a strong candidate for this position?

Strong candidates have 1-2 years of customer service or troubleshooting experience, excellent phone and communication skills, the ability to solve complex problems creatively, and availability for in-office training and hybrid work.

BambooHR

Cloud-based HR software for SMBs

About BambooHR

BambooHR provides HR software solutions specifically designed for small and medium-sized businesses (SMBs). Its cloud-based platform allows organizations to manage various HR functions, including hiring, onboarding, employee data management, time tracking, and performance management. The software is user-friendly and integrates with other HR applications, enhancing its capabilities. Clients pay a subscription fee based on the number of employees and features needed, and the BambooHR Marketplace offers additional integrations with various HR apps, allowing businesses to customize their HR solutions. The goal of BambooHR is to help SMBs streamline their HR processes and manage their workforce more effectively.

Lindon, UtahHeadquarters

2008Year Founded

ACQUISITIONCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Holidays

Flexible Work Hours

Educational Benefits

Wellness Program

Risks

Increased competition from AI-driven HR solutions threatens BambooHR's market share.

New Chief Revenue Officer may disrupt existing client relationships.

AI-powered features may raise data privacy concerns among clients.

Differentiation

BambooHR offers a comprehensive HR platform with AI-powered features for efficiency.

The platform integrates with various HR apps, enhancing its functionality and versatility.

BambooHR's subscription model allows customization based on company size and feature needs.

Upsides

Growing demand for AI-driven HR solutions boosts BambooHR's market potential.

Expansion into Canadian payroll offerings increases BambooHR's market reach.

Integration with financial tools like QuickBooks streamlines operations for clients.

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