Client Service Specialist- (Bilingual English/Spanish) at Alexandra Lozano Immigration Law PLLC

Hyattsville, Maryland, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Services, Immigration LawIndustries

Requirements

Bachelor’s Degree
Fully bilingual in Spanish and English
At least 2 years of professional experience, preferably in an immigration law firm
Strong persuasive communication skills and enjoyment of working directly with clients
Knowledge of immigration laws, regulations, and processes
Excellent interpersonal and relationship-building skills
Ability to work independently and as a self-starter
Outstanding verbal and written communication skills
Results-oriented mindset with drive to meet or exceed targets
Familiarity with CRM systems and activity tracking tools
Experience in client-facing roles, preferably in legal or immigration settings
Strong organizational skills and ability to multitask in a fast-paced environment
Ability to work independently while being a team player

Responsibilities

Meet with potential clients to communicate the firm's value proposition, services, and benefits
Build and maintain strong relationships with potential clients through exceptional customer service, empathy, and addressing concerns
Review information provided by potential clients
Sign up new clients, address concerns, and highlight benefits of working with the firm
Collaborate with attorneys, paralegals, and legal assistants for smooth client transitions
Provide accurate information about clients and cases for efficient case management
Maintain detailed records of client interactions in the CRM system
Provide regular performance updates to management and ensure accurate system reporting
Greet clients, answer calls, and perform front desk duties
Support clients by collecting and processing documents, acting as a liaison to the legal team
Oversee office tasks to maintain smooth daily operations
Handle additional tasks as directed by management

Skills

Key technologies and capabilities for this role

Bilingual English/SpanishCRMClient IntakeCustomer ServiceFront Desk OperationsDocument ProcessingClient Onboarding

Questions & Answers

Common questions about this position

What is the pay rate for the Client Service Specialist position?

The pay rate is $20 - $25 per hour.

Is this position remote or does it require office work?

This information is not specified in the job description.

What qualifications are required for this role?

Candidates must have a Bachelor’s Degree, be fully bilingual in Spanish and English, at least 2 years of professional experience (preferably in an immigration law firm), strong persuasive communication skills, knowledge of immigration laws, excellent interpersonal skills, and familiarity with CRM systems.

What is the work environment like at Alexandra Lozano Immigration Law PLLC?

The role involves client-facing duties, close collaboration with attorneys, paralegals, and legal assistants, and managing day-to-day office operations to maintain an organized and welcoming environment.

What makes a strong candidate for the Concierge Intake Specialist role?

A strong candidate has immigration law experience, bilingual fluency in English and Spanish, a Bachelor’s Degree, persuasive communication skills, client-facing experience, and familiarity with CRM systems, with a results-oriented and self-starting mindset.

Alexandra Lozano Immigration Law PLLC

Legal services for immigration assistance

About Alexandra Lozano Immigration Law PLLC

Alexandra Lozano Immigration Law PLLC specializes in assisting immigrants by providing crucial services such as obtaining protection, work permits, and legal documentation. They are dedicated to helping keep families together and support victims of crimes through specific legal strategies like the Violence Against Women Act (VAWA), and Visas T and U. Working at this firm not only offers the opportunity to engage in meaningful and impactful legal work but also to be part of a team that is committed to making a significant difference in the lives of vulnerable communities. The firm's specialized focus on immigration law provides a unique environment for professional growth in a field that is both challenging and rewarding.

6720 Fort Dent Way Suite 230, Tukwila, WA 98188, USAHeadquarters

2014Year Founded

VENTURE_UNKNOWNCompany Stage

Social ImpactIndustries

201-500Employees