Client Service Representative at Interactive Brokers

Tokyo, Japan

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, BrokerageIndustries

Requirements

University degree (Bachelor's degree)
Native Japanese, business-level English (spoken and written)
Excellent analytical skills
Good understanding of financial markets (desirable but not required)
Excellent recent graduates are welcome to apply

Responsibilities

Handle a wide range of daily client issues, including responding to client inquiries, concerns, and complaints via phone, email, and online chat, while complying with policies, practices, and procedures to achieve mutually satisfactory resolutions
Identify, analyze, and escalate complex issues
Demonstrate excellent troubleshooting and problem-solving skills
Identify client needs while delivering high-value experiences

Skills

Key technologies and capabilities for this role

Japanese (Native)English (Business Level)Analytical SkillsTroubleshootingProblem SolvingClient ServiceFinancial Markets Knowledge

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

The position offers competitive salary, annual performance-based bonuses, and stock grants, along with social security/insurance benefits and a competitive annual vacation package.

Is this a remote or hybrid position?

This role supports a hybrid work arrangement.

What skills and qualifications are required for the Client Service Representative role?

Requirements include a bachelor's degree, native Japanese proficiency with business-level English (spoken and written), excellent analytical skills, and the ability to identify, analyze, and escalate complex issues with strong troubleshooting and problem-solving skills.

What is the company culture like at Interactive Brokers?

The company offers excellent work-life balance, daily in-office lunches from a fully equipped kitchen, a modern office with good subway access, and opportunities to engage with global financial products, markets, and customer segments.

What makes a strong candidate for this position?

Strong candidates have a bachelor's degree, native Japanese and business-level English skills, excellent analytical abilities, and problem-solving skills; excellent recent graduates are welcome, and understanding of financial markets is desirable but not required.

Interactive Brokers

Online trading platform with low commissions

About Interactive Brokers

Interactive Brokers offers an online trading platform that provides access to a wide range of financial instruments, including stocks, options, futures, currencies, bonds, and funds. The platform is known for its low commissions and best execution practices, ensuring clients get the best prices for their trades. Unique features like fractional shares and the IMPACT app allow users to invest in high-value stocks affordably and align their investments with personal values. The goal of Interactive Brokers is to deliver a comprehensive and cost-effective trading experience for individual traders, investors, and financial advisors globally.

Greenwich, ConnecticutHeadquarters

1977Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive Pay with discretionary bonus packages which include company stock grants

Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage

Daily Lunch Allowance

401K Retirement Savings Plan (generous company match)

Wellness Incentives

Flexible Spending Accounts

Paid Personal Time and Sick Leave

Risks

Increased regulatory scrutiny may lead to stringent compliance requirements and potential fines.

AI tools may expose the company to data privacy and algorithmic trading risks.

Rapid growth in DARTs could strain infrastructure, risking service disruptions.

Differentiation

Interactive Brokers offers low commissions and financing rates, making trading affordable.

The platform provides direct market access to over 135 markets in 33 countries.

Innovative features like fractional shares and the IMPACT app attract diverse investors.

Upsides

AI tools in the Advisor Portal enhance decision-making for financial advisors.

IBKR Desktop 0.12 offers advanced features for options traders, boosting user engagement.

74% growth in DARTs and $576 billion in client equity indicate strong financial health.

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