Client Service Lead at RPS North America

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional ServicesIndustries

Requirements

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
Physically able to talk on the phone and input data simultaneously
Ability to lift or move 40 lbs. or greater frequently
Specific vision abilities required, including close vision, distance vision, ability to adjust focus, and ability to match or detect differences between colors, including shades of color and brightness

Responsibilities

Ensure all areas are stocked with stationery, snacks, beverages, coffee, bathroom supplies
Track, manage, and order all inventory, snacks & beverages
Receive all grocery deliveries, mail, and packages
Ensure office space is tidy and clean at all times
Maintain conference rooms & phone booth pods
Weekly fridge maintenance, discard items
Manage all office service requests
Manage visitor access and badges
Cover reception area at all times
Host guests, greeting them, understanding the team they came to see, showing them the office, IT team, and unoccupied desks
Organize VPs, Chiefs, HR visits to the office with current EA (badges, building access, room needs, etc)
Network with employees to identify areas for improvement
Audit every part of the office. Share improvements proposal + average costs with manager for approval
Lead all storage area upkeep and organization
Analyze monthly expenses
Mother’s Room upkeep
Plan, coordinate, and execute all events/activations
Cross team communication
Propose event calendar for the year
Manage vendors for building and all other services
Oversee all maintenance, repairs, construction work & cleanings
Create, circulate, and analyze office survey results
Submit all catering orders
Submit all office expenses weekly
Manage Fedex corporate account, create shipping labels, order shipping packaging
Plan and decorate for all major holidays
Reserve conference rooms as needed
Coordinate with building team and communicate all fire safety protocols and drills
Assist with office moves as needed

Skills

Key technologies and capabilities for this role

Inventory ManagementVendor ManagementEvent PlanningExpense TrackingOffice MaintenanceVisitor ManagementReception DutiesCatering CoordinationFedEx ShippingSurvey AnalysisBudget Proposals

Questions & Answers

Common questions about this position

What is the salary or pay range for the Client Services Lead position?

This information is not specified in the job description.

Is this a remote position or does it require office presence?

This role requires on-site presence at the office to oversee daily operations, manage inventory, receive deliveries, cover reception, host guests, and maintain the physical space.

What key skills are required for the Client Services Lead role?

Key skills include organizational abilities for inventory and vendor management, communication for cross-team coordination and guest hosting, and physical capability to lift 40 lbs. or greater frequently while maintaining office spaces.

What does the work environment look like for this position?

The role involves hands-on office management in a collaborative environment, including maintaining a welcoming space, planning events, networking with employees, and ensuring tidiness for employees and visitors.

What makes a strong candidate for the Client Services Lead role?

Strong candidates demonstrate proactive problem-solving through office audits and improvement proposals, strong multitasking for handling inventory, events, expenses, and visitor management, plus physical stamina for lifting and extended mobility.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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