Client Service Intern (Tokyo) at Guidepoint

Tokyo, Japan

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

N/AIndustries

Requirements

Currently pursuing a Bachelor’s degree
Previous internship experience
High-level fluency in Japanese and English
Able to work at least 3 days a week in the office (flexible for it to be full days or half days) and ideally a minimum of 24 hours each week

Responsibilities

Communication with experts globally using Japanese and English
Recruit ahead of the curve if you know a client has continued interest in an area or a particular topic is “hot”/popular
Conduct industry research across multiple sectors based on project needs in the team
Data entry and updating of the CRM database
Assist in onboarding administration and compliance of top industry subject matter experts into the Guidepoint network
Assist the team and Project Managers with other administration and / or operational tasks
Coordination of phone consultation sessions for subject matter experts
Assist the Client Service team with their outreach strategy to approach relevant subject matter experts
Operate with a teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint colleagues

Skills

Japanese

English

CRM

Industry Research

Data Entry

Expert Recruitment

Onboarding

Project Management

Customer Service

Guidepoint

Connects businesses with specialized advisors

About Guidepoint

Guidepoint connects businesses with a large network of specialized advisors, offering expert insights and market intelligence. With over 1.5 million experts across more than 150 industries, clients can access tailored research solutions, including one-on-one consultations and surveys, to meet their specific needs. Guidepoint manages all logistical aspects to ensure a smooth experience for its clients. The company operates on a business model that charges fees for its services, which can be structured as subscriptions, pay-per-use, or project-based pricing. What sets Guidepoint apart from competitors is its extensive network and the speed and quality of insights it provides, enabling clients to make informed decisions and navigate uncertainty effectively. The goal of Guidepoint is to be a trusted partner for businesses, helping them gain the intelligence needed to drive their decisions and growth.

New York City, New YorkHeadquarters

2003Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary.

Medical, Dental, and Vision Insurance.

401(k) with company matching.

Life Insurance (100% Employer Sponsored)

Paid vacation plus 10 legal holidays.

Light snacks and beverages.

Discounted gym memberships.

Commuter Benefits.

Risks

Increased competition from emerging expert networks offering similar services at lower costs.

Rapid expansion into new markets may strain resources and lead to inefficiencies.

Reliance on a large network of advisors poses risk of inconsistent quality and compliance issues.

Differentiation

Guidepoint offers a vast network of over 1.5 million experts globally.

The company provides tailored research solutions across more than 150 industries.

Guidepoint's compliance platform ensures secure and appropriate client-to-Advisor interactions.

Upsides

Growing demand for expert networks in niche industries like renewable energy and biotechnology.

Expansion of remote work increases demand for digital expert network services.

Rising importance of ESG criteria boosts demand for expert insights in these areas.

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