Client Service Associate, Consulting at Guidepoint

Shanghai, Shanghai, China

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

ConsultingIndustries

Requirements

Bachelor’s degree or higher
Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
Proactive, result-driven, initiative, and ability to go the extra mile
Able to deliver excellent service to clients and surpass their expectations within tight timelines
Demonstrated ability to work in a team atmosphere but also independently
Desire to learn about the business and work in a fast-paced entrepreneurial environment
Desire to work in a sourcing/lead generation type of role
Ability to work in a fast-paced, results-oriented environment
Excellent time management and organizational skills
Outgoing personality with the ability to speak with people at all professional levels
Intellectual curiosity and desire to learn
Excellent written and verbal communication skills
Demonstrated ability to work both individually and as part of a team

Responsibilities

Work with Project Managers to develop strategies for satisfying each client project request
Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
Identify the best leads and invite them to join our network to participate in consultations with our clients
Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Skills

Key technologies and capabilities for this role

LinkedInExpert RecruitmentResearchProject ManagementCustomer ServiceSourcingClient Servicing

Questions & Answers

Common questions about this position

What is the salary for the Client Service Associate position?

This information is not specified in the job description.

Is this Client Service Associate role remote or office-based?

This information is not specified in the job description.

What skills and experience are required for this role?

Required qualifications include a Bachelor’s degree or higher, excellent communication skills in English and Mandarin, strong time management in a fast-paced environment, bottom-up thinking for creative solutions, and the ability to work independently and in a team.

What is the company culture like at Guidepoint?

Guidepoint is team-oriented and collaborative, with hard-working professionals striving for excellence, built-in mentorship for project management and customer service skills, hands-on leadership, and a focus on career growth and upward mobility.

What makes a strong candidate for the Client Service Associate role?

Strong candidates will have a Bachelor’s degree, bilingual proficiency in English and Mandarin, proactive initiative, excellent time management, creative problem-solving, and a desire to learn while delivering exceptional client service.

Guidepoint

Connects businesses with specialized advisors

About Guidepoint

Guidepoint connects businesses with a large network of specialized advisors, offering expert insights and market intelligence. With over 1.5 million experts across more than 150 industries, clients can access tailored research solutions, including one-on-one consultations and surveys, to meet their specific needs. Guidepoint manages all logistical aspects to ensure a smooth experience for its clients. The company operates on a business model that charges fees for its services, which can be structured as subscriptions, pay-per-use, or project-based pricing. What sets Guidepoint apart from competitors is its extensive network and the speed and quality of insights it provides, enabling clients to make informed decisions and navigate uncertainty effectively. The goal of Guidepoint is to be a trusted partner for businesses, helping them gain the intelligence needed to drive their decisions and growth.

New York City, New YorkHeadquarters

2003Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary.

Medical, Dental, and Vision Insurance.

401(k) with company matching.

Life Insurance (100% Employer Sponsored)

Paid vacation plus 10 legal holidays.

Light snacks and beverages.

Discounted gym memberships.

Commuter Benefits.

Risks

Increased competition from emerging expert networks offering similar services at lower costs.

Rapid expansion into new markets may strain resources and lead to inefficiencies.

Reliance on a large network of advisors poses risk of inconsistent quality and compliance issues.

Differentiation

Guidepoint offers a vast network of over 1.5 million experts globally.

The company provides tailored research solutions across more than 150 industries.

Guidepoint's compliance platform ensures secure and appropriate client-to-Advisor interactions.

Upsides

Growing demand for expert networks in niche industries like renewable energy and biotechnology.

Expansion of remote work increases demand for digital expert network services.

Rising importance of ESG criteria boosts demand for expert insights in these areas.

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