Client Retention Representative Immediate Hire - Cincinnati, OH at Energy Solutions

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Energy, Sustainable Energy, Customer ServiceIndustries

Requirements

Exceptional communication and relationship-building skills
Strong analytical abilities to interpret client data and feedback
A problem-solving mindset and dedication to delivering outstanding customer experiences
Capability to work independently as well as collaboratively in a team environment
Innovative thinking for developing effective client retention strategies
Availability for immediate hire

Responsibilities

Proactively reach out to clients to gauge satisfaction and collect feedback on our offerings
Manage interactions with current and new sales customers effectively
Address inquiries and complaints promptly and professionally to ensure resolution
Design personalized retention strategies that encourage client renewals and upgrades
Collaborate with internal teams to provide actionable client feedback and advocate for customer needs
Analyze client data and retention metrics to identify trends and propose improvements
Engage in the development and implementation of customer loyalty programs
Stay updated on industry trends and best practices in customer retention

Skills

Customer Retention

Client Communication

Relationship Building

Data Analysis

Problem Solving

Retention Strategies

Customer Feedback

Loyalty Programs

Energy Solutions

Provides market-based energy and environmental solutions

About Energy Solutions

Energy Solutions focuses on creating large-scale environmental impacts through cost-effective solutions for carbon, energy, and water management. The company works with energy providers, government agencies, and businesses to improve their environmental footprint by offering expertise in energy efficiency, demand management, distributed energy resources, and clean transportation. Their approach involves identifying new technologies and collaborating with partners to accelerate market adoption and establish quality standards. Energy Solutions generates revenue by providing market-driven programs that help clients achieve energy savings and comply with regulations. With over 20 years of experience, the company is known for its reliability and commitment to meeting client needs while delivering significant energy savings and environmental benefits.

Oakland, CaliforniaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

Energy, Social ImpactIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Remote Work Options

Paid Sick Leave

Paid Holidays

Paid Vacation

Risks

Emerging startups with advanced technologies increase competition in the clean energy sector.

Potential regulatory changes could impact program offerings and require adjustments.

Rising costs of raw materials may affect pricing strategy and profit margins.

Differentiation

Over 25 years of experience in energy and environmental management solutions.

Strong partnerships with governments to establish quality standards for new technologies.

Focus on market-driven, scalable solutions for significant environmental impact.

Upsides

Increased demand for energy management due to smart grid technology adoption.

Opportunities in clean transportation and carbon management from green hydrogen rise.

Growing corporate sustainability commitments boost demand for energy efficiency services.

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