Client Partner at Kraken

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Utilities, Renewable Energy, TechnologyIndustries

Requirements

Enterprise client leadership – Hands-on experience with complex B2B tech account management, sales and/or delivery; quota-carrying or P&L experience a plus
Transformation mindset – Ability to guide clients through operational and cultural change, with a consultative, pragmatic style
Tech/Product fluency – Strong understanding of SaaS businesses; ideally with engineering or product experience
Energy and Utilities sector knowledge – Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation
Executive presence – Trusted advisor to senior leaders; able to influence and challenge constructively
Cultural fluency – Business Fluent English required; Business mastery of second language supporting work across our customer geographies (e.g. Spanish, French, German, Japanese) is also a plus, as well as appreciation for cross-cultural dynamics

Responsibilities

Serve as a senior strategic partner to C-level+ stakeholders
Dive into the details and roll up your sleeves—working across all levels of complex, dynamic clients
Maintain strong, proactive engagement to ensure delivery, satisfaction, and trust
Ensure clients get full value from our products and operating model
Connect the dots between our tech, cultural transformation approach, and their evolving needs
Manage clients through escalations for critical issues
Partner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships
Manage commercial relationships and deliver to new business development and/or revenue targets
Identify and shape early-stage growth opportunities across the portfolio
Own client relationships end-to-end, from strategic alignment to commercial execution
Drive regular executive engagement and joint governance (e.g. QBRs)
Partner with TAMs and Client teams to deliver ongoing value
Develop product feedback loops, aligning Kraken’s delivery and product teams with client priorities
Influence product and client roadmaps
Travel regularly to client sites and Kraken offices as needed

Skills

Key technologies and capabilities for this role

Account ManagementStrategic RelationshipsExecutive EngagementEscalation ManagementBusiness DevelopmentRevenue GrowthClient SuccessStakeholder ManagementCommercial Management

Questions & Answers

Common questions about this position

What is the salary or compensation for the Client Partner role?

This information is not specified in the job description.

Is this Client Partner position remote or does it require office presence?

The role requires regular travel to client sites and Kraken offices as needed.

What key skills and experience are required for the Client Partner role?

Required skills include enterprise client leadership with hands-on B2B tech account management, a transformation mindset to guide operational and cultural change, tech/product fluency in SaaS businesses, energy and utilities sector knowledge, executive presence, and cultural fluency.

What is the company culture like at Kraken?

Kraken is a technology company focused on creating a smart, sustainable energy system, emphasizing innovation in renewable generation, intelligent grids, and excellent customer experiences to transform the energy industry for a better future.

What makes a strong candidate for the Client Partner position?

Strong candidates will have hands-on experience in complex B2B tech account management, a transformation mindset with a consultative style, SaaS tech fluency, energy/utilities sector knowledge, and executive presence as a trusted advisor to senior leaders.

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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