[Remote] Client Onboarding Consultant at Expedia

Heredia, Heredia Province, Costa Rica

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Data Services, Risk Management, Fraud PreventionIndustries

Requirements

Bachelor's degree in Business, Information Technology, Computer Science, or equivalent experience
0–2 years of experience in client onboarding, implementation, or related roles
Familiarity with project management tools and methodologies
Strong communication skills across diverse teams
Proficiency in MS Office and documentation platforms
Commitment to promoting an inclusive, collaborative, and client-focused environment

Responsibilities

Analyze contracts and project documentation to define scope and requirements
Review client configurations during quality assurance and create technical build specifications
Configure accounts, platforms, and products, including user provisioning and authentication setup
Troubleshoot and resolve eligibility and provider ID errors, ensuring compliance with EDI standards
Lead onboarding meetings, document important decisions, and keep partners aligned
Recommend process improvements and automation opportunities to enhance efficiency

Skills

Client Onboarding

Project Management

Technical Configuration

User Provisioning

Authentication Setup

EDI Standards

Troubleshooting

Quality Assurance

Process Improvement

Automation

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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