Client Onboarding & KYC Specialist at Interactive Brokers

Hong Kong

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BrokerageIndustries

Requirements

Bachelor's degree
2-3 years in Client Service and/or Financial Service preferred (fresh graduates with relevant academic background and aptitude considered)
Excellent written and oral communication skills in English and Cantonese; Mandarin advantageous
Minimum 2 years' experience and familiarity in brokerage or corporate banking environment, with experience handling client concerns tactfully
Strong research, investigatory, and problem-solving skills
Ability to multitask various projects and firm initiatives
Intermediate experience with MS Outlook, MS Word, and MS Excel
Ability to identify, analyze, and escalate complex issues
Excellent troubleshooting and problem resolution skills
Efficient, self-motivated, and hardworking in a dynamic, fast-paced environment
Prior experience in financial services industry with extraordinary attention to detail and strong communication skills

Responsibilities

Correspond to inquiries and concerns externally with retail and institutional clients via in-person meetings, telephone, e-mail, online messaging, and internally to sales and client service representatives
Research and resolve a wide variety of client questions and/or issues on the account opening process
Multitask with strong emphasis on AML and KYC knowledge while dealing with incoming client queries
Learn all aspects of the IBHK Brokerage platform and policy to offer alternatives satisfying client concerns while complying with policies, practices, and procedures
Work closely with Legal and Compliance, Program Developers, and Project Managers to ensure compliance with new and existing procedures and regulatory requirements
Take personal responsibility for identifying client needs while providing a high-value experience
Work closely with other New Account teams and the Risk Assessment Team to ensure all financial crime risks are reviewed and evaluated

Skills

Key technologies and capabilities for this role

KYCClient OnboardingAccount OpeningCustomer ServiceFinancial ServicesCommunicationAttention to DetailHedge FundsBroker-DealersRetail ClientsInstitutional Clients

Questions & Answers

Common questions about this position

What is the location for this Client Onboarding & KYC Specialist role?

The position is based at the Interactive Brokers Hong Kong location within the Application Service Group of the New Accounts Department.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills are required for this role?

Candidates need prior experience in the financial services industry, extraordinary attention to detail, strong communication skills, AML and KYC knowledge, excellent troubleshooting and problem resolution skills, and the ability to identify, analyze, and escalate complex issues.

What is the company culture like at Interactive Brokers?

Interactive Brokers features a dynamic, multi-national team focused on financial innovation, cutting-edge technology, client commitment, and providing high-quality client service while building long-term customer relationships.

What makes a strong candidate for this Client Onboarding & KYC Specialist position?

A strong candidate has prior financial services industry experience, extraordinary attention to detail, strong communication skills, AML and KYC knowledge, and the ability to multitask, troubleshoot, and take personal responsibility for identifying client needs.

Interactive Brokers

Online trading platform with low commissions

About Interactive Brokers

Interactive Brokers offers an online trading platform that provides access to a wide range of financial instruments, including stocks, options, futures, currencies, bonds, and funds. The platform is known for its low commissions and best execution practices, ensuring clients get the best prices for their trades. Unique features like fractional shares and the IMPACT app allow users to invest in high-value stocks affordably and align their investments with personal values. The goal of Interactive Brokers is to deliver a comprehensive and cost-effective trading experience for individual traders, investors, and financial advisors globally.

Greenwich, ConnecticutHeadquarters

1977Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive Pay with discretionary bonus packages which include company stock grants

Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage

Daily Lunch Allowance

401K Retirement Savings Plan (generous company match)

Wellness Incentives

Flexible Spending Accounts

Paid Personal Time and Sick Leave

Risks

Increased regulatory scrutiny may lead to stringent compliance requirements and potential fines.

AI tools may expose the company to data privacy and algorithmic trading risks.

Rapid growth in DARTs could strain infrastructure, risking service disruptions.

Differentiation

Interactive Brokers offers low commissions and financing rates, making trading affordable.

The platform provides direct market access to over 135 markets in 33 countries.

Innovative features like fractional shares and the IMPACT app attract diverse investors.

Upsides

AI tools in the Advisor Portal enhance decision-making for financial advisors.

IBKR Desktop 0.12 offers advanced features for options traders, boosting user engagement.

74% growth in DARTs and $576 billion in client equity indicate strong financial health.

Land your dream remote job 3x faster with AI

Try Jobo Free