Client Manager, POS Retention at Global Payments

Oklahoma City, Oklahoma, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Fintech, Financial ServicesIndustries

Requirements

Bachelor’s degree in business or a related field, or equivalent operational, retention, or account management experience
At least 3 years related operations, retention, or account management experience
Has experience meeting goals with defined metrics and a proven track record of success
Highly effective interpersonal, relationship management, and both verbal and written communication skills
Strong business, analytics and technical aptitude
Above average execution of consultative selling techniques and negotiation
Critical thinking and problem solving
Account management skills with proven ability to build and manage internal and external relationships

Responsibilities

Responsible for client relationship cultivation and retention, inspiring confidence through demonstrated expertise and meeting ongoing client needs
Collaborate with strategic partners to identify at-risk accounts and execute mutually-agreeable strategies to retain/grow relationships
Responsible for achieving set retention metrics ensuring the profitability of accounts within the defined portfolio
Interprets competitor statements/quotes and performs rate analysis. Negotiates directly with clients using consultative conversation to retain account and maximize revenue potential
Responds quickly and effectively to all requests for account review, rate analysis, product information, account terminations, reimbursements, etc. whether from internal or external customers
Stays current on Global Payments POS products, services and important industry changes in order to assign appropriate solutions to client requests
Identifies product offerings for existing clients
Places proactive outreach to newly assigned accounts to establish a relationship
Answers inbound calls from customers and resolves inquiry
Manages and resolves client complaints, providing excellent service and follow-up
Ensures alignment with sales or service teams to ensure customer satisfaction
Identifies triggers for attrition and can represent the current status of attrition in the defined portfolio to leadership. Recommends solutions to clients, teammates and leadership
Maintains compliance standards for Salesforce records and detailed documentation of client status and interactions
Display a commitment to receive necessary coaching for continuous improvement and team development