Client Manager, POS Retention at Global Payments

Oklahoma City, Oklahoma, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FintechIndustries

Requirements

Demonstrated expertise in client relationships and POS products/services
Ability to interpret competitor statements/quotes and perform rate analysis
Knowledge of Global Payments POS products, services, and industry changes
Proficiency in Salesforce for maintaining compliance standards and detailed documentation
Commitment to receiving coaching for continuous improvement and team development

Responsibilities

Cultivate and retain client relationships within a defined portfolio of Global Payments POS accounts to reduce year-over-year attrition
Collaborate with strategic partners to identify at-risk accounts and execute strategies to retain/grow relationships
Achieve set retention metrics to ensure profitability of accounts
Negotiate directly with clients using consultative conversations to retain accounts and maximize revenue potential
Respond quickly and effectively to requests for account reviews, rate analysis, product information, terminations, reimbursements, etc
Place proactive outreach to newly assigned accounts to establish relationships
Answer inbound calls from customers and resolve inquiries
Manage and resolve client complaints with excellent service and follow-up
Ensure alignment with sales or service teams for customer satisfaction
Identify attrition triggers and represent portfolio status to leadership, recommending solutions
Maintain detailed documentation of client status and interactions in Salesforce

Skills

Key technologies and capabilities for this role

client relationship managementcustomer retentionrate analysisnegotiationPOS systemspayments solutionsaccount managementconsultative salescompetitor analysisproduct knowledge

Questions & Answers

Common questions about this position

What is the primary responsibility of the Client Manager role?

The Client Manager is responsible for reducing year-over-year attrition within a defined portfolio of Global Payments POS relationships by cultivating client relationships and achieving set retention metrics.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What key skills are needed for this Client Manager position?

Key skills include client relationship cultivation, rate analysis and negotiation, knowledge of POS products and industry changes, resolving client complaints, and maintaining Salesforce records.

What does the company culture at Global Payments emphasize?

The company emphasizes passion for success, delivering best-in-class payment technology, a dynamic team environment, commitment to continuous improvement and team development, and equal opportunity employment.