Client Coordinator at Earnest

Commerce, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

PackagingIndustries

Requirements

High School Diploma or General Education Degree (GED)
Familiarity with and experience using Microsoft Office (e.g., Word, Excel)
Strong clerical skills, including data entry and document organization
Basic computational skills, including converting fractions to decimals, division, multiplication, etc
Ability to communicate effectively with internal and external stakeholders, both verbally and in writing
Demonstrated ability to manage large volumes of emails from multiple accounts simultaneously
Highly organized, self-starter, who is detail oriented
Friendly, professional, helpful, and willing to participate in various company activities
2+ Years of Customer Service Experience (preferred)
Working knowledge of Enterprise Resource Planning (ERP) systems (preferred)

Responsibilities

Establish themselves as reliable business partners to each client through understanding their business needs, order history, and other relevant information
Utilize understanding of client needs to provide clients with additional product offerings aimed at strengthening their businesses
Provide support to the clients within a Client Relationship Managers (CRMs) book of business
Coordinate routine interactions between clients, CRMs, and other support staff to ensure every client experiences the highest level of service

Skills

Key technologies and capabilities for this role

Microsoft OfficeMicrosoft WordMicrosoft ExcelData EntryDocument OrganizationCustomer ServiceEmail Management

Questions & Answers

Common questions about this position

What is the pay range for the Client Coordinator position?

The pay range is $23-25 per hour.

Is this a remote position, or is there a required location?

This is an in-person position located in Commerce, CA.

What are the required qualifications for this role?

Required qualifications include a High School Diploma or GED, familiarity with Microsoft Office, strong clerical skills, basic computational skills, effective communication, ability to manage large volumes of emails, and being highly organized and detail-oriented.

What is the company culture like at Ernest?

Ernest emphasizes an employee-first culture, a proactive approach, having fun while working with awesome people, and a commitment to customized service for over 78 years.

What makes a strong candidate for the Client Coordinator role?

Strong candidates will have the required qualifications plus preferred experience in customer service (2+ years) and working knowledge of ERP systems, along with being friendly, professional, and willing to participate in company activities.

Earnest

Provides low-interest student and personal loans

About Earnest

Earnest provides financial services focused on student loan refinancing, private student loans, and personal loans. The company uses advanced data analysis and underwriting software to assess each client's financial situation, allowing them to offer low-interest rates tailored to individual needs. Clients can select flexible repayment plans that suit their financial circumstances, making it easier to manage their debt. Unlike many competitors, Earnest continuously adjusts its rates based on market conditions to remain competitive. The goal of Earnest is to help financially responsible individuals effectively manage their educational and personal debt.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$123.5MTotal Funding

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Paid Vacation

Parental Leave

Company Equity

Risks

Increased competition from fintech startups could erode market share.

Rising interest rates may decrease demand for refinancing options.

Potential regulatory changes could increase operational costs.

Differentiation

Earnest uses data-driven underwriting beyond traditional credit scores.

Offers flexible repayment plans tailored to individual financial situations.

Maintains a digital-first approach for loan applications and management.

Upsides

Increased demand for digital financial services boosts Earnest's online platform.

Alternative credit scoring models support Earnest's data-driven approach.

Growing trend of student loan refinancing aligns with Earnest's core offerings.

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