[Remote] Client Care - Expert Billing Analyst at Expedia

Heredia, Heredia Province, Costa Rica

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Services, Financial ServicesIndustries

Requirements

8+ years of experience in billing operations, contract analysis, or financial operations in a complex business setting
Expertise in SaaS, recurring revenue models, or services-based billing environments
Proficiency in Microsoft Excel (advanced formulas, data prep, file validation)
Experience interpreting legal and financial documents related to pricing and billing
Advanced English level, with the ability to explain complex billing issues to all partners
Familiarity with systems like Salesforce (case management) and Oracle E-Business Suite (ERP)
Experience supporting audits and revenue compliance activities, including documentation and validation of revenue deferrals, credit memos, and contract-based billing treatments
Working knowledge of revenue recognition principles, analyzing contract terms (e.g., performance obligations, delivery milestones, variable consideration) and prepare billing inputs in consideration of revenue schedules and recognition timing
Ideal Qualifications
Bachelor's degree in Accounting, Finance, Business Administration, or a related field
Experience working in shared services, BPO, or a billing center of excellence
Knowledge of billing configuration file prep, invoice reconciliation, and reporting tools (e.g., Tableau, Power BI, Oracle OBIEE)
Background in documenting and improving business processes
Exposure to Agile or other structured project delivery methods

Responsibilities

Interpret client contracts to define billing terms, pricing structures, and service commitments
Validate service orders and billing configurations to ensure agreement on contractual agreements
Prepare monthly billing files with accurate data inputs for centralized processing
Manage billing inquiries and escalations through case management systems like Salesforce
Review invoices to confirm all billable items are correctly captured and coded
Collaborate across teams and support process improvements to enhance billing accuracy and compliance
Support external or internal audits of billing and revenue transactions, including documentation of revenue deferrals, contract treatment, or credit memos
Identify contract and order characteristics that influence revenue recognition, such as performance obligations, delivery milestones, or variable consideration

Skills

billing operations

contract interpretation

pricing structures

service orders

invoicing

Salesforce

revenue recognition

audits

SaaS

case management

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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