Job Description

Employment Type: Full-time Location Type: Remote

Position Overview

Experian is seeking a dedicated and skilled individual to join our Customer Service team. This role involves managing client requests, resolving complex issues, and ensuring client satisfaction through efficient and accurate support.

Requirements

• High School Diploma or Bachelor's degree in Business Administration or related fields.
• 2+ years of experience in customer service.
• Advanced English skills.

Responsibilities

• Receive and respond to requests via SalesForce, email, or internal applications from clients and internal partners, maintaining records of customer activity.
• Log and document any maintenance performed on client accounts.
• Diagnose and resolve complex problems related to membership, technical support, billing, account maintenance, data issues, file research, product descriptions, intranet access requests, and security and compliance regulations.
• Authenticate clients before making any updates to client accounts.
• Communicate with appropriate internal groups regarding request status, problem resolution, and to obtain necessary information for request completion.
• Extract information from various databases to prepare routine management reports and conduct client research.
• Create subcodes and provide basic subcode maintenance requests.
• Oversee entire support relationships for Premier Client Assignments.
• Update Service Level Agreements (SLAs) and procedures.
• Handle client escalations as needed.
• Remain up-to-date on all Experian procedures relating to FCRA and GLB.
• Enforce all internal compliance policies.

Company Description

Experian is a global data and technology company dedicated to powering opportunities for people and businesses worldwide. We leverage our unique combination of data, analytics, and software to redefine lending practices, prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market. We also assist millions in achieving their financial goals, saving them time and money.

Experian operates across diverse markets including financial services, healthcare, automotive, agribusiness, and insurance. We invest in our people and advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we employ 22,500 people across 32 countries, with our corporate headquarters in Dublin, Ireland. Learn more at experianplc.com.

Additional Information

Benefits:

• Medical, life, and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program
• And more!

Experian fosters a culture that celebrates individuality and prioritizes its people. Our focus areas include DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, and volunteering. Our people-first approach has earned us numerous accolades, including Great Place To Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars). Explore Experian Life on social media or our Careers Site to learn more.

Experian is an Equal Opportunity and Affirmative Action employer. Innovation is integral to our DNA, and our diverse workforce drives our success. We believe everyone can succeed at Experian and bring their authentic selves to work, regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you require accommodation due to a disability or special need, please inform us at the earliest opportunity.

Additional Details:

• Department: Customer Service
• Industry: Financial Services
• Function: Information Technology
• Experience Level: Not Applicable
• Language: English
• Remote: Yes
• Posted by: (Information not provided)