Client Care Coordinator at Jet Support Services

Seattle, Washington, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Mental Health, HealthcareIndustries

Requirements

2+ years of experience in a fast-paced customer support role
Resilience: Navigate challenging conversations with empathy and maintain composure while supporting clients facing minor or severe mental health issues
Growth Oriented Mindset: Embrace challenges, seek continuous improvement, be open to feedback and learning opportunities
Strong Communication Skills: Communicate clearly and effectively over the phone, email or Microsoft Teams
Multitasking and Time Management: Handle multiple tasks, setting priorities, and managing time efficiently
Problem-Solving Skills: Match clients with the appropriate provider based on their needs once trained
Positive Attitude: Maintain a positive and professional attitude, even in challenging situations
Commitment to Community: Passion for improving access to mental health care in the community
Full-time schedule: 5 shifts per week, rotating opening, mid, and closing shifts (7:30am-8:10pm), including rotating weekend shifts (8am-5pm) every 1-3 weeks

Responsibilities

Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time
Match new clients with the mental health provider that best suits their needs
Communicate clearly and effectively
Demonstrate excellent attention to detail when entering client data
Meet personal/team qualitative and quantitative goals
Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources
Educate clients about insurance, authorizations, provider policies, and payments

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportClient IntakeAppointment SchedulingInsurance Education

Questions & Answers

Common questions about this position

What is the salary for the Client Care Coordinator position?

The salary is $21.00 per hour.

Is this role remote or on-site?

This is a full-time, 100% in-office position at the Northgate (Seattle) headquarters.

What skills are required for this role?

Required skills include 2+ years of customer service experience in a fast-paced role, strong communication skills over phone/email/Teams, resilience for challenging conversations, a growth-oriented mindset, and multitasking/time management abilities.

What is the company culture like?

The company offers a fast-paced, supportive environment that challenges employees and provides applicable skills, with in-depth training from a skilled team and a focus on growth.

What makes a strong candidate for this position?

Strong candidates have 2+ years of customer service experience in any fast-paced industry, demonstrate resilience, a growth-oriented mindset, strong communication, and multitasking skills; no prior medical or insurance experience is needed.

Jet Support Services

Provides aircraft maintenance and financial services

About Jet Support Services

Jet Support Services, Inc. (JSSI) specializes in providing maintenance support and financial services for the business aviation sector, catering to owners and operators of jets, turboprops, helicopters, and piston aircraft. The company’s main product is the Hourly Cost Maintenance Program (HCMP), which allows clients to manage their maintenance expenses with predictable, fixed hourly rates covering everything from routine inspections to major overhauls. JSSI also offers parts leasing services, enabling clients to efficiently order necessary parts for their aircraft, and advisory services that provide expert guidance on maintenance and management. What sets JSSI apart from competitors is its comprehensive suite of services designed to enhance the efficiency and reliability of aircraft maintenance, along with its strong focus on customer support. The company aims to minimize downtime for its clients and maximize the operational readiness of their aircraft.

Chicago, IllinoisHeadquarters

1989Year Founded

DEBTCompany Stage

Financial Services, AerospaceIndustries

201-500Employees

Benefits

Health coverage - We win at wellness. At JSSI, we believe that healthy and happy employees are better poised to make an impact in today’s global workforce. To that end, we provide industry-leading benefits plans that stay competitively priced for our employees and their families year after year.

Paid time off - We win at work-life balance. Our vacation benefits are highly competitive and increase based on tenure. In addition to our generous package of vacation, holidays, and sick days, JSSI also offers a Charitable Services Day in which employees are paid for a day of volunteering with a charity of their choosing.

Retirement package - We help prepare for a winning future. We all know the importance of saving for the future. In an effort to encourage our employees to plan for their retirement, JSSI provides an employer match to employee 401(K) contributions by matching 75% of employee contributions on up to 6% of eligible earnings.

Transporation - Move to win. Our commuter benefits plan gives JSSI employees the opportunity to set aside pre-tax dollars to put towards the inevitable use of parking and/or public transit to get to work each day.

Risks

Increased competition from companies advancing sustainable aviation technologies may impact JSSI's market share.

Expansion in Latin America poses risks related to economic instability and regulatory challenges.

Recapitalization may lead to increased financial scrutiny and pressure on operational decisions.

Differentiation

JSSI offers the only hourly cost maintenance program for all business aircraft types.

JSSI's global network of certified technical advisors ensures comprehensive maintenance support.

JSSI Parts Leasing provides efficient parts ordering and leasing for various aircraft models.

Upsides

JSSI's expansion in Latin America captures growing demand in the business aviation market.

The introduction of JSSI PartsHub enhances operational efficiency for clients.

Strong financial backing from Blackstone supports JSSI's growth and innovation.

Land your dream remote job 3x faster with AI

Try Jobo Free