Claims Specialist - Disability

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, InsuranceIndustries

Requirements

Candidates should have 2–3 years of experience in FMLA or unpaid leave claims management and demonstrate strong decision-making and critical thinking skills, medical/vocational management experience, excellent customer service and interpersonal abilities, proficiency with Microsoft Office 365 including Outlook, exceptional written and verbal communication skills, high attention to detail and accuracy, and the ability to prioritize tasks and manage time effectively in a fast-paced environment; a collaborative mindset with the ability to work cross-functionally is required, and a bachelor’s degree is preferred.

Responsibilities

The Claims Specialist will analyze FMLA and company leave policies to determine eligibility, communicate clearly and professionally via phone and email, build and maintain strong relationships with internal and external stakeholders, participate in team-based problem-solving and continuous improvement initiatives, manage assigned work queues within defined service level agreements, and support additional projects and responsibilities as needed.

Skills

FMLA

Family Medical Leave

leave policies

state leaves

military leaves

company-specific leaves

non-short-term disability

regulatory compliance

leave management

claims processing

customer service

empathy

regulatory requirements

analysis

policy interpretation

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters

2014Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Rally wellness program

Employee Assistance Program (EAP) and Work Life Services

Behavioral Health Family Support Program

Livongo support for diabetes, hypertension, and weight management

AccessHope cancer support

Wellthy caregiving assistance

Back-up child care and elder care

Health Advocate

ABLE accounts

Legal insurance

Identity theft protection

Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.

Operational challenges in integrating OneAmerica's business could affect service quality.

Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.

The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.

Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.

The financial wellness market's growth offers significant opportunities for Voya's programs.

AI integration in investment management can enhance Voya's strategies and client outcomes.

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