Claims Representative – Catastrophe Claims at Auto-Owners Insurance

Lansing, Michigan, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor’s degree or direct equivalent experience with property/casualty claims handling
Ability to organize data and multi-task
Ability to make decisions independently
Above average communication skills (written and verbal)
Ability to write reports and compose correspondence
Ability to resolve complex issues
Ability to maintain confidentiality and data security
Ability to effectively deal with a diverse group of individuals
Ability to accurately deal with mathematical problems, including geometry and financial areas
Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines

Responsibilities

Investigate, evaluate, and settle entry-level insurance claims
Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
Learn and comply with Company claim handling procedures
Develop entry-level claim negotiation and settlement skills
Develop skills to effectively serve the needs of agents, insureds, and others
Meet and communicate with claimants, legal counsel, and third-parties
Develop specialized skills including estimating and use of computer-based programs for loss adjustment
Study, obtain, and maintain an adjuster’s license (if required)
Continuously develop product knowledge through approved educational programs

Skills

Key technologies and capabilities for this role

Claims InvestigationClaims EvaluationClaims SettlementProperty Casualty Claims HandlingInsurance PoliciesReport WritingNegotiationEstimatingLoss Adjustment SoftwareMulti-taskingData OrganizationCommunication SkillsMathematical Calculations

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

This is a work-from-home role with initial in-person training and a merit-based program where flexibility is determined by the leadership team.

What benefits are offered for this role?

Benefits include a competitive base salary, matched 401(k), and a full benefits package.

What key skills are required for the Claims Representative role?

Required skills include above average communication skills (written and verbal), ability to organize data and multi-task, make decisions independently, resolve complex issues, and deal with mathematical problems.

What is the company culture like at Auto-Owners Insurance?

The company offers a friendly work environment, structured training program, and employee mentoring.

What education or experience is needed to apply?

A Bachelor’s degree or direct equivalent experience with property/casualty claims handling is required.