Claims Analyst - Remote at Expedia

New Orleans, Louisiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Data and Technology, Financial Services, Healthcare, Automotive, Agribusiness, InsuranceIndustries

Requirements

Candidates should have experience in the unemployment claims management industry and experience working directly with clients to gather information, provide guidance, and build long-term partnerships. Experience assessing claim outcomes, analyzing unfavorable determinations, and advising on appeal strategies is required, along with experience using the Bullhorn platform and proficiency in Microsoft Applications.

Responsibilities

The UI Claims Analyst will audit and update claim response templates, communicate with clients to gather documentation, and draft and submit responses to new claims. They will track claim outcomes, analyze success rates, report on volume and outcomes to leadership, and identify opportunities to improve claim handling processes. Responsibilities also include advising clients on appeal options, filing appeals, confirming hearing schedules, analyzing appeal outcomes, and recommending improvements to appeal strategies. The role involves scheduling client check-ins, sharing best practices, evaluating client satisfaction, ensuring submissions meet regulatory standards, staying updated on state agency requirements, and identifying opportunities to promote company services.

Skills

Claims processing

Audit

Documentation

Client communication

Data analysis

Reporting

Process improvement

Regulatory compliance

Appeals

Unemployment insurance

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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