Leave Administrator
SparrowFull Time
Entry Level & New Grad, Junior (1 to 2 years)
Candidates should have 1 year of experience in FMLA or unpaid leave claims management and 2 years of experience in short-term disability or paid leave claims management. They must demonstrate strong decision-making and critical thinking skills, medical/vocational management, excellent customer service and interpersonal abilities, proficiency with Microsoft Office 365 (including Outlook), exceptional written and verbal communication, high attention to detail and accuracy, and the ability to prioritize tasks and manage time in a fast-paced environment. A collaborative mindset with the ability to work cross-functionally is required, and a bachelor’s degree is preferred.
The Claims Analyst will analyze and determine claim payments in an accurate and timely manner and make claim decisions on non-complex disability claims. They will communicate clearly and professionally via phone and email, build and maintain strong relationships with internal and external stakeholders, participate in team-based problem-solving and continuous improvement initiatives, manage assigned work queues within defined SLAs, and support additional projects and responsibilities as needed.
Provides financial services and retirement solutions
Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.