Voya Financial

Claims Analyst Leave Management

United States

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, Financial ServicesIndustries

Requirements

Candidates should have 1 year of experience in FMLA or unpaid leave claims management and 2 years of experience in short-term disability or paid leave claims management. They must demonstrate strong decision-making and critical thinking skills, medical/vocational management, excellent customer service and interpersonal abilities, proficiency with Microsoft Office 365 (including Outlook), exceptional written and verbal communication, high attention to detail and accuracy, and the ability to prioritize tasks and manage time in a fast-paced environment. A collaborative mindset with the ability to work cross-functionally is required, and a bachelor’s degree is preferred.

Responsibilities

The Claims Analyst will analyze and determine claim payments in an accurate and timely manner and make claim decisions on non-complex disability claims. They will communicate clearly and professionally via phone and email, build and maintain strong relationships with internal and external stakeholders, participate in team-based problem-solving and continuous improvement initiatives, manage assigned work queues within defined SLAs, and support additional projects and responsibilities as needed.

Skills

Short Term Disability
FMLA
Leave Management
Claims Analysis
Regulatory Compliance
Customer Service
Empathy
Analytical Thinking
Decision Making
Payments Processing

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters
2014Year Founded
IPOCompany Stage
Fintech, Financial ServicesIndustries
5,001-10,000Employees

Benefits

Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Rally wellness program
Employee Assistance Program (EAP) and Work Life Services
Behavioral Health Family Support Program
Livongo support for diabetes, hypertension, and weight management
AccessHope cancer support
Wellthy caregiving assistance
Back-up child care and elder care
Health Advocate
ABLE accounts
Legal insurance
Identity theft protection
Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.
Operational challenges in integrating OneAmerica's business could affect service quality.
Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.
The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.
Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.
The financial wellness market's growth offers significant opportunities for Voya's programs.
AI integration in investment management can enhance Voya's strategies and client outcomes.

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