City Manager, Genova

Position Overview

• Location Type: Onsite
• Job Type: Full-Time
• Salary: Not Specified

The Team Italy is a key focus territory for Deliveroo, leading strategic, commercial, and operational innovation. It partners closely with global functions like product, technology, and consumer to achieve results. The regional teams in Italy represent a significant growth opportunity, and Deliveroo is building a team of commercially savvy, entrepreneurial, and ambitious individuals to help realize this potential.

The Role

Reporting directly to the Regional Manager, the City Manager role offers a unique opportunity to become an integral part of the Italian Commercial team. The City Manager will build relationships with restaurant partners in their designated area, enhance the customer proposition, and identify avenues for continued rapid growth. This role is ideal for individuals who excel at building relationships and leveraging data insights to drive growth. The position is based in Genova or one of the surrounding cities.

Responsibilities

• Act as the local expert for the assigned city/cities, possessing in-depth knowledge of the restaurant industry and serving as the face of Deliveroo in the area.
• Analyze data to improve the customer proposition on a neighborhood-by-neighborhood basis.
• Manage key restaurant partners in the area, leading negotiations and optimizing partner performance on the Deliveroo platform for growth.
• Collaborate with the local account manager to grow "local hero" brands.
• Identify and onboard new and popular local restaurants, ensuring their success on the platform.
• Develop local sales strategies, identifying critical value proposition gaps and focus areas.
• Enhance the customer offering in the area by acquiring local knowledge, improving selection, optimizing restaurant operations, and contributing to the area's strategy plan in conjunction with the Regional Manager, operations, and account management teams.
• Maximize marketing opportunities in the area by encouraging restaurant participation.

Requirements

• 3-4 years of proven experience in account/relationship management, sales, or strategy roles.
• Results and target-oriented.
• Proficient in using and understanding data related to restaurant partners and city/area performance to identify improvement areas.
• A hybrid work model involving 2-3 days per week in the field and the remainder working from the office or home.
• Strong relationship-building and communication skills, effective in face-to-face interactions, phone calls, and emails.

Why Deliveroo?

Deliveroo's mission is to transform how people shop and eat by connecting consumers, restaurants, shops, and riders, bringing the neighborhood to their doorstep. They are transforming the global food and shopping landscape by making access more convenient and enjoyable, allowing people to buy what they want, when and where they want it. As a technology-driven company in a rapidly expanding industry, Deliveroo offers the chance to make a significant impact within a small, agile team, tackling interesting challenges and valuing autonomy, ownership, and new ideas.

Workplace & Diversity

Deliveroo fosters a great workplace that reflects the diversity of the world. They are inclusive and non-judgmental regarding personal attributes such as gender, race, sexuality, religion, or any other characteristic. A passion for food and a desire to be part of a fast-growing business in a dynamic industry are key. Deliveroo is committed to diversity, equity, and inclusion throughout its hiring process and offers adjustments for candidates who require them to apply or participate in interviews.