Cisco Life Cycle Services Representative (Remote) at Trace3

Denver, Colorado, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

(Not explicitly listed in job description; inferred from role: Experience with Cisco renewals, CCW-R, sales processes, and tools like NetSuite)

Responsibilities

Own and execute on assigned Cisco renewal opportunities within assigned accounts
Coordinate and collaborate with customer and internal teams to establish timelines, action items, responsibilities and associated due dates of renewal activities in a manner that results in an on-time renewal
Work with sales to identify and present upsell opportunities within existing client base
Position multi-year deals & co-term with other license opportunities as to increase size of deals
Engage Cisco support teams and build accurate quotes in CCW-R, 6-12 months advance of expiration
Provide clients with accurate renewal quote that is in alignment with established timelines
Address and resolve install base inaccuracies to ensure customers, Cisco and Trace3 install base data are aligned and accurate
Collaborate with customer and sales team to capture all items available to renew in the renewal scope. Identify and communicate risk. Work to close gaps in coverage
Take actions to reduce complexity e.g., minimize # of contracts
Participate and contribute to customer Quarterly Business Reviews as required
Maintain accurate NetSuite data for opportunities/forecasts, client information
Provide financing options & related information when appropriate
Process client transactions (inferred from truncated "Process client tran")

Skills

Cisco

Life Cycle Services

IT Consulting

Customer Service

Sales

Trace3

IT consulting and integration services provider

About Trace3

Trace3 provides technology consulting and integration services to help businesses manage and optimize their IT infrastructure. They focus on ensuring that critical IT assets are properly configured, deployed, and tracked, which helps clients maintain productivity and a competitive edge. Their services cover areas such as IT security, hybrid cloud strategy, and product release planning. Trace3 offers professional integration services that include staging, imaging, asset tagging, and global logistics, enabling businesses to streamline the monitoring and management of their IT assets. This reduces risk and enhances efficiency. Unlike many competitors, Trace3 emphasizes a service-based model, generating revenue through consulting and integration services, and leveraging their expertise in managing complex IT projects. Their goal is to assist businesses in navigating IT challenges and optimizing their technology infrastructure.

Irvine, CaliforniaHeadquarters

2002Year Founded

BUYOUTCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Competitive Compensation

Training and development programs

Work-life balance and generous paid time off

Collaborative and cool culture

Stocked kitchen with snacks and beverages

Risks

Integration challenges with Zivaro and Tail Wind Informatics may cause operational inefficiencies.

Rapid hiring plans could strain resources and affect service quality.

AI-powered identity analytics partnership may expose Trace3 to security vulnerabilities.

Differentiation

Trace3 excels in IT consulting and integration, focusing on security and cloud strategy.

Their acquisition of Zivaro enhances their government and public sector technology offerings.

Partnership with Omada Identity boosts their identity governance and AI analytics capabilities.

Upsides

Growing demand for hybrid cloud solutions supports Trace3's cloud strategy services.

Expansion into sports industry with Detroit Lions collaboration enhances brand visibility.

Acquisition of Tail Wind Informatics strengthens their data strategy and analytics expertise.

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