Channel Solutions Engineer (Tokyo Based) at Zoom

Tokyo, Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Communications, SaaS, TechnologyIndustries

Requirements

5+ years of experience as a Solutions Engineer or in similar technical pre-sales roles, ideally within UCaaS/CCaaS environments
Demonstrated experience with SaaS collaboration tools, including web conferencing, cloud voice, and unified communications
Solid understanding of traditional voice communications systems, networking protocols, and security best practices
Knowledge of cloud platforms such as AWS, Azure, or Google Cloud
Experience working within the channel landscape and supporting partner-driven engagements
Native Japanese skill/Business Level English skill with a TOEIC score of 700+ highly considered
Build good rapport with customers through business acumen, technical expertise, and executive presence
Strong understanding of the UCaaS industry and solid knowledge of the CCaaS space

Responsibilities

Leading strategic sales engagements and provide expert technical support to customers, partners, and internal teams
Building trusted relationships across the customer and channel ecosystem while enabling partners to adopt and manage Zoom’s UCaaS and CCaaS platforms
Acting as a subject-matter expert on UCaaS/CCaaS technologies, industry trends, and competitive positioning
Collaborating with global teams to drive product innovation, enhancements, and customer-focused solutions
Designing and delivering next-generation communication solutions, including demos, proofs of concept, and deal-support activities
Contributing to sales strategy, marketing initiatives, and product development through market intelligence and customer insights
Architecting, designing, and demonstrating tailored solutions that address unique business challenges and objectives
Working closely with cross-functional teams—including Sales, Product Development, and Customer Success—to ensure seamless solution delivery and business outcomes
Clearly articulating Zoom’s solutions and architectural advantages to support Channel Account Managers (CAMs) in helping customers overcome complex collaboration challenges

Skills

Key technologies and capabilities for this role

UCaaSCCaaSSolutions ArchitectureTechnical DemonstrationsProof of ConceptZoom PlatformSales EngineeringUnified CommunicationsContact Center

Questions & Answers

Common questions about this position

Is this role remote or office-based?

The role is based in Tokyo.

What experience level is required for this position?

The position requires 5+ years of experience as a Solutions Engineer or in similar technical pre-sales roles, ideally within UCaaS/CCaaS environments.

What language skills are needed for this role?

Native Japanese skill and Business Level English skill with a TOEIC score of 700+ will be highly considered.

What technical knowledge is essential for this position?

A strong understanding of the UCaaS industry, solid knowledge of CCaaS, experience with SaaS collaboration tools including web conferencing and cloud voice, traditional voice systems, networking protocols, security best practices, and cloud platforms like AWS, Azure, or Google Cloud is required.

What makes a strong candidate for this Channel Solutions Engineer role?

Candidates with 5+ years in technical pre-sales roles in UCaaS/CCaaS, experience in channel ecosystems, business acumen, technical expertise, executive presence, and native Japanese with business-level English stand out.

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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