Clear understanding of all BJ’s Membership options, including the importance of renewals and upgrading to BJ’s Loyalty programs
Ability to provide a high level of customer service to Members
Ability to check Members out in a timely and efficient manner
Ability to scan all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals
Ability to collect payments via cash, check, or other charge payments from members
Ability to issue receipts or change due to Members
Stays up to date on all merchandise promotions, advertisements, and product information
Ability to discount purchases by scanning and redeeming coupons
Ability to maintain the cleanliness of the frontline area and assist in general club housekeeping when necessary
Ability to return re-sellable merchandise (inferred from incomplete description)
Commitment to team standards: flawless execution, honesty, integrity, accountability, safety, inclusion, diversity, collaboration, speed, agility, innovation, positive attitude
Commitment to member standards: Greet, Anticipate, Appreciate (GAA), deliver service excellence, resolve and de-escalate concerns, ensure safe and positive environment
Commitment to club standards: work as a team for GOLD standards, Grand Opening Look daily, stock items, execute promotional plans, maintain signage, cleanliness, know business performance
Responsibilities
Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading and offering several types of membership products
Scans merchandise and accepts various forms of payments
Provides excellent member service in an efficient and productive manner
Maintains the overall cleanliness of the front-line department
Offers all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs and Rewards redemption
Checks Members out in a timely and efficient manner
Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members
Fills shopping carts when necessary and assists at self-checkout stations
Collects payments via cash, check, or other charge payments from members
Issues receipts or change due to Members
Stays up to date on all merchandise promotions, advertisements, and product information; discounts purchases by scanning and redeeming coupons
Maintains the cleanliness of the frontline area and assists in general club housekeeping when necessary
Returns re-sellable merchandise (inferred from incomplete description)
Carry out job functions and responsibilities as assigned; support club policies, procedures, and compliance
Acts with honesty and integrity, leads with the member in mind, addresses/escalates concerns
Ensures safe and positive environment; embraces inclusion and diversity
Delivers GOLD Member Standards: Greet, Anticipate, Appreciate
Delivers GOLD club standards daily: Grand opening look, stocked items, promotional plans executed, accurate signage, clean and organized