Cash Application (Receive and Apply) at FedEx

Lisboa, Lisboa, Portugal

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, LogisticsIndustries

Requirements

Detailed experience in finance collections and invoice disputes
Background in Finance (advantageous)
Experience with Excel (Mandatory)
Ability to read, write, and communicate in English in a business environment
Ability to pay close attention to detail
High degree of customer orientation
Good problem-solving and analytical skills
Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement
Experience working with third-party auditors/customer portals (Plus)
Experience in an international environment or similar (Plus)

Responsibilities

Complete defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with internal and external standards
Identify anomalies as they arise and use judgement based on rules and procedures to resolve; escalate complex issues to senior team members
Optimize Customer Experience and Bad Debt while supporting FedEx Strategic accounts
Identify and investigate discrepancies in cash receipts (e.g., missing/incorrect payment details, overpayments, underpayments, unidentified payments)
Resolve and process unapplied cash based on research, collaboration with CFS Rep, and approved management decisions
Proactively communicate and share potential manual cash application upstream issues with CFS Rep and BP specialist, providing detailed information and context
Understand insourced Global customer account specifics and nuances to resolve cash application issues timely (e.g., Credit Note reconciliations)
Provide input on policy modifications/enhancements related to manual cash applications to increase auto match ratio and improve client journey
Escalate partial payments and customer communication for resolution of short payments or overpayments outside of tolerance per FedEx policy
Provide details for resolution of payments outside of tolerance
Apply payments to customer invoices

Skills

Cash Application

Finance Collections

Invoice Disputes

Cash Receipts Processing

Payment Discrepancies

Unapplied Cash Resolution

Financial Research

Customer Financial Services

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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