Carrier Operations Analyst

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Position Overview

Join Vonage and help us innovate cloud communications for businesses worldwide!

The Carrier Operations Analyst will be responsible for overseeing the operational delivery of compliance-related initiatives on behalf of the Carrier Operations department. You’ll coordinate with wider Operations, Legal, RCP Product, Carrier Relations and Sales teams to ensure that compliance tasks are completed on time, accurately and in alignment with regulatory requirements and business goals.

Key Responsibilities

• Own end-to-end project coordination of compliance operations deliverables
• Act as liaison between cross-functional teams (e.g. Operations, Legal, Product, Carrier Relations, Sales)
• Manage planning, tracking and execution of compliance activities across carriers and regions
• Represent the team in cross-functional governance forums (e.g. Regulatory Review Board)
• Maintain a calendar of regulatory and carrier obligations; ensure deadlines are met
• Support the documentation and tracking of compliance project outcomes (e.g. risk accepted, issues escalated, mitigations applied)
• Create reporting automation requests with BI and maintain dashboards in Tableau
• Build repeatable project frameworks for new regulatory onboarding, including stakeholder communication and documentation workflows
• Monitor aggregate compliance workload across tools (e.g., JIRA, dashboards) to inform prioritisation and resourcing decisions
• Support registration and certification workflows (e.g. collecting and submitting KYB/KYC documents)
• Escalate regulatory or carrier issues with cross-functional impact to leadership

What You'll Bring

• 3+ years of experience in project or program management, ideally within a regulated/similar industry
• Strong organizational and stakeholder management skills
• Familiarity with compliance or telecom processes
• Experience working using Confluence/JIRA, Tableau or similar tools
• Capable of tracking and reporting on concurrent streams of work in a fast-moving environment
• Comfortable translating tactical delivery into high-level updates for stakeholders

How You’ll Benefit

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave

Company Information

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Application Instructions

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There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.