[Remote] Carrier Operations Analyst at Vonage

Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Candidates should possess 3+ years of experience in project or program management, ideally within a regulated or similar industry, along with strong organizational and stakeholder management skills. Familiarity with compliance or telecom processes and experience working with tools such as Confluence, JIRA, and Tableau are also required. The ability to track and report on concurrent streams of work in a fast-moving environment is essential, as is comfort translating tactical delivery into high-level updates for stakeholders.

Responsibilities

The Carrier Operations Analyst will own end-to-end project coordination of compliance operations deliverables, acting as a liaison between cross-functional teams including Operations, Legal, Product, Carrier Relations, and Sales. They will manage planning, tracking, and execution of compliance activities across carriers and regions, representing the team in governance forums, maintaining a calendar of regulatory and carrier obligations, and supporting the documentation and tracking of compliance project outcomes. Additionally, they will create reporting automation requests with BI and maintain dashboards in Tableau, build repeatable project frameworks for new regulatory onboarding, monitor compliance workload, support registration and certification workflows, and escalate regulatory or carrier issues with cross-functional impact to leadership.

Skills

Project Management

Program Management

Regulatory Compliance

Stakeholder Management

JIRA

Confluence

Tableau

Documentation Workflows

Risk Management

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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