Care Management Support Assistant

The Care Management Support Assistant will contribute to the administration of care management by managing shared mailboxes and entering data into work queues, mailing letters/educational material, researching unable to contact members, and completing other administrative functions as assigned. They will ensure the timely and correct submission of Commonwealth-required deliverables, research alternative contact information for hard-to-search members, contact members to engage them in care management programs, and support inbound call escalations. The role involves providing non-clinical support for the assessment and evaluation of members’ needs, interacting with Care Coaches and Field Care Managers, performing clerical activities including reporting and tracking data, pulling reports, monitoring email, and performing computations. Additionally, the assistant may make, receive, and soft transfer calls to and from members, providers, and families, and ensure timely communication and follow-up occurs with care management.