Care Coordinator (North East Region) OhioRISE at CVS Health

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medicaid, Managed CareIndustries

Requirements

Full-time field-based telework position in Ohio, requiring ability to travel within Northeast Ohio region (up to 50% or more) to member homes and other locations
Must reside in Ohio; strongly prefers candidates residing in Mahoning or Trumbull counties
Clinically and culturally competent/responsive with training and experience necessary to manage complex cases in the community across child-serving systems
Monday-Friday 8-5pm schedule with flexibility to work later to meet member needs

Responsibilities

Conduct comprehensive evaluation of referred member's needs/eligibility using care management tools and data review; recommend approach to case resolution by evaluating benefit plan and available programs/services
Identify high risk factors and service needs impacting member outcomes; refer to clinical case management or crisis intervention as appropriate
Coordinate and implement assigned care plan activities; monitor care plan progress
Consult with case managers, supervisors, Medical Directors, and other programs using a holistic approach to overcome barriers; present cases at conferences for multidisciplinary review to achieve optimal outcomes
Work collaboratively with members' Child and Family Teams
Identify and escalate quality of care issues through established channels
Utilize negotiation skills to secure appropriate options and services meeting member's benefits and healthcare needs
Use influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes for optimum health
Provide coaching, information, and support to empower members to make independent medical and healthy lifestyle choices
Help members actively participate with providers in healthcare decision-making
Serve as a single point of contact for members; assist in remediating immediate and acute gaps in care and access
Utilize case management tools for monitoring, evaluation, and documentation of care

Skills

Key technologies and capabilities for this role

Care CoordinationCase ManagementBehavioral HealthCritical ThinkingHealthcare OutcomesMember SupportCare Management Tools

Questions & Answers

Common questions about this position

Is this position remote or does it require travel?

This is a full-time field-based telework position in Ohio that requires travel within the assigned Northeast Ohio region to member homes and other locations up to 50% or more of the time.

Where should applicants live for this role?

Applicants may reside within the Northeast region of Ohio, with strong preference for candidates in Mahoning or Trumbull counties. The position requires residing in Ohio.

What are the key skills needed for the Care Coordinator role?

Candidates need to be clinically and culturally competent with training and experience to manage complex cases in the community across child-serving systems, utilize critical thinking and judgment for care coordination, and conduct comprehensive evaluations using care management tools.

What are the working hours for this position?

The schedule is Monday-Friday 8-5pm, with flexibility needed to work later to meet member needs.

What makes a strong candidate for this Care Coordinator position?

Strong candidates will have clinical and cultural competence, experience managing complex community cases across child-serving systems, and the ability to travel within Northeast Ohio while residing locally.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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