Care Coordinator at Tendo

New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Dental, HealthcareIndustries

Requirements

1–2 years of experience in healthcare (dental experience strongly preferred)
Comfortable discussing procedures, timelines, and insurance coverage with patients
Confident in presenting treatment plans and securing case acceptance
Experience with Dentrix or similar dental software is a plus
Knowledge of insurance claims, benefits coordination, and billing practices
Highly organized, detail-oriented, and polished in presentation
A calm, clear communicator — both written and verbal
Team-oriented, adaptable, and thrives in a fast-paced environment
Self-starter with a strong sense of ownership and follow-through
Passion for delivering thoughtful, human-centered service

Responsibilities

Be the warm and welcoming face of the studio from the moment a patient arrives
Own the full check-in and check-out process with professionalism and kindness
Partner with the Studio Manager to support daily operations — from opening/closing duties to schedule coordination
Present treatment plans with clarity and confidence, ensuring patients understand their options and feel empowered to move forward
Guide financial conversations — from insurance breakdowns to patient responsibility and payment solutions
Use sound judgment and Tend tools to resolve patient concerns in real time
Collaborate with dentists, hygienists, and clinical support teams to deliver a cohesive experience
Participate in daily huddles to align on same-day treatments, scheduling needs, and member satisfaction goals
Keep patient information organized and updated, helping the team stay one step ahead
Coordinate referrals and follow-ups with other Tend studios or specialists
Maintain a tidy, safe, and compliant studio environment
Support studio goals by preparing for upcoming schedules and case completions
Respond to inquiries with accuracy and warmth — no matter how big or small the question
Contribute to a team culture that’s positive, respectful, and always patient-first

Skills

Key technologies and capabilities for this role

Patient Check-inTreatment CoordinationPayment ProcessingInsurance VerificationCustomer ServiceSchedulingHospitalityClinical Coordination

Questions & Answers

Common questions about this position

What is the salary for the Care Coordinator position?

This information is not specified in the job description.

Is the Care Coordinator role remote or on-site?

This information is not specified in the job description.

What skills are needed for the Care Coordinator role?

Key skills include hospitality and people skills for welcoming patients, clinical coordination to partner with the dental team, financial guidance for treatment plans and insurance, and organizational skills for managing patient information and operations.

What is the work schedule for Care Coordinators at Tend?

The role is full-time, working 4 days per week plus 2 Saturdays per month.

What kind of candidate is Tend looking for in a Care Coordinator?

Tend seeks values-driven, mission-aligned talent who are passionate about service, love building trust, and thrive in fast-paced environments where every detail matters.

Tendo

Soft exoskeleton gloves for grip assistance

About Tendo

Tendo develops a soft exoskeleton in the form of a robotic glove that helps users grip and release objects more easily. This glove is designed for individuals who may need extra strength and dexterity, such as those with physical disabilities or older adults. It operates using intelligent sensors that provide artificial strength, allowing users to perform daily tasks with greater independence. Unlike other assistive devices, Tendo's glove focuses on enhancing the functionality of one or two fingers, making it lightweight and easy to wear. The company stands out by directly selling to consumers and partnering with healthcare providers, aiming to improve the quality of life for its users. Tendo's goal is to empower individuals by providing practical solutions that enhance their daily living.

Lund Municipality, SwedenHeadquarters

2020Year Founded

$353.1KTotal Funding

EARLY_VCCompany Stage

Robotics & Automation, HealthcareIndustries

1-10Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Paid Holidays

Company Equity

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Risks

Emerging startups increase competition in the assistive technology market.

Rapid tech advancements may render Tendo's products obsolete without innovation.

Potential EU regulatory changes could raise compliance costs for Tendo.

Differentiation

Tendo's robotic glove uses intelligent sensors for intuitive grip assistance.

The glove's lightweight design enhances wearability and daily usability.

Tendo focuses on direct sales and healthcare partnerships for market penetration.

Upsides

Growing interest in wearable health tech boosts demand for Tendo's products.

AI integration enhances the glove's adaptability and user experience.

Europe's aging population increases demand for assistive technologies like Tendo's.

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