Care Companion I (Greek Speaking) at Carrot Fertility

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Fertility CareIndustries

Requirements

Bachelor's Degree
1-3 years of experience working in a direct customer service, healthcare, or client-facing role
Superior communication skills, both written and verbal
Ability to empathetically support a diverse member population through all paths to parenthood
Bilingual in English + Greek

Responsibilities

Provide outstanding customer service using excellent communication and empathy skills
Address members' questions and concerns via phone, email, video chat, and other communication avenues
Guide members through their family-forming journeys, starting from their initial interaction with Carrot
Assist members using both English and Greek
Work part-time 20 hours per week (Monday-Friday 4:00-8:00 pm BST, with first Monday of each month in London office; training first 8 weeks 2:00-6:00 pm BST)

Skills

Key technologies and capabilities for this role

Customer ServiceCommunicationEmpathyPhone SupportEmail SupportVideo ChatEnglishGreek

Questions & Answers

Common questions about this position

Is this a remote position, and are there any office requirements?

This is a part-time hybrid role with 20 hours per week, mostly remote from home but requiring presence in the London office on the first Monday of each month. The expected shift is Monday through Friday from 4:00-8:00 pm BST, with training for the first 8 weeks from 2:00-6:00 pm BST.

What language skills are required for this role?

Fluency in both English and Greek is required, as you will assist members using both languages.

What are the key skills needed for the Care Companion role?

Excellent communication skills, empathy, and compassion are essential, along with the ability to provide outstanding customer service primarily via phone, email, and video chat.

What is the team like at Carrot Fertility?

The Care Companion team consists of compassionate individuals with healthcare industry experience, trained in reproductive health topics including adoption, fertility treatments, donor reproduction, gestational carriers, and LGBTQ+ care, supporting all legal paths to parenthood globally.

What makes a strong candidate for this Care Companion position?

Candidates with healthcare experience, compassion, strong communication and empathy skills, and preferably foundational knowledge in reproductive health will stand out, especially if bilingual in English and Greek.

Carrot Fertility

Global fertility care platform offering comprehensive support

About Carrot Fertility

Carrot Fertility offers a global platform for comprehensive fertility care, including services like education, IVF, pregnancy support, and fertility preservation. The platform connects users with over 10,000 providers in more than 130 countries, ensuring inclusive access to care for individuals of all backgrounds. Carrot's unique single embryo transfer (SET) program has the highest success rates among fertility benefits providers, and it also claims to reduce C-section rates through expert support. The company's goal is to provide affordable and evidence-based fertility services to individuals and corporate partners.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$111.1MTotal Funding

SERIES_CCompany Stage

Financial Services, HealthcareIndustries

201-500Employees

Benefits

Healthcare coverage

Telehealth resources

Productivity stipend

Co-working spaces

Paid parental leave

401k

Home office stipend

Flexible time off policy

Risks

Increased competition from similar fertility care platforms may impact Carrot's market share.

Economic downturns could reduce corporate spending on fertility benefits, affecting Carrot's revenue.

Data privacy concerns with digital expansion may lead to regulatory scrutiny.

Differentiation

Carrot Fertility offers a pioneering single embryo transfer program with high success rates.

The company provides a comprehensive, inclusive fertility care platform across 130 countries.

Carrot's multilingual platform enhances accessibility, offering services in multiple languages and currencies.

Upsides

Growing demand for fertility benefits in corporate wellness programs boosts Carrot's market potential.

CarrotMatch platform enhances personalized and streamlined fertility care, improving user satisfaction.

Partnerships with health organizations enhance Carrot's integrated health solutions and market position.

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