[Remote] Care Advocate (Shift: 8AM - 5PM CST) at TailorCare

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, TelehealthIndustries

Requirements

Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles—preferably in a healthcare, health plan, or health tech environment
Strong written and verbal communication, persuasion, and active listening skills
Ability to manage a high call volume while maintaining accuracy and empathy
Comfortable working with productivity targets and quality metrics in a fast-paced, tech-enabled environment
High comfort level with technology, including Google Suite, CRMs, etc
Ability to effectively collaborate with multidisciplinary teams
Excellent organizational and prioritization skills
Strong attention to detail

Responsibilities

Conduct high-volume outbound calls and multichannel outreach (phone, SMS, email) to eligible patients to introduce TailorCare’s services and support program enrollment
Clearly and empathetically communicate TailorCare’s value proposition, tailoring the conversation to patient goals, concerns, and motivations
Build trust and rapport quickly using active listening, motivational interviewing, and a compassionate approach to effectively engage patients
Identify and address common patient questions, barriers, or objections while maintaining a calm, supportive tone
Demonstrate empathy, professionalism, and consistency across all patient interactions, representing TailorCare’s values and mission
Document all patient interactions accurately and thoroughly within internal systems
Meet or exceed performance targets related to outreach volume, patient engagement, enrollment, and call quality
Coordinate patient handoffs with internal care teams
Participate in regular team meetings and contribute to a culture of learning and collaboration
Surface feedback on outreach trends, barriers, or script effectiveness to appropriate team members for continuous improvement
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Outbound CallingPatient EngagementMultichannel OutreachHealthcare CommunicationCustomer RapportSales PersuasionEmpathetic CommunicationMSK Knowledge

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a 100% remote role, but candidates must be available to work hours aligned with the Central Time Zone.

What is the work schedule for this role?

The shift is 8AM - 5PM CST, and candidates must be available to work hours aligned with the Central Time Zone.

What experience is required for the Care Advocate role?

Required experience includes outbound call center, inside sales, telephonic outreach, or patient engagement roles.

What is the company culture like at TailorCare?

TailorCare is a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up, valuing experiences and perspectives from all backgrounds, and is a remote-first company.

What skills make a strong candidate for this position?

Strong candidates have experience in outbound call centers or patient engagement, with skills in empathetic communication, active listening, motivational interviewing, and building rapport quickly.

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Risks

Integration challenges with RecoveryOne could lead to operational inefficiencies.

Regulatory scrutiny may arise from the RecoveryOne acquisition.

Dependence on health plan partnerships could impact revenue if relationships change.

Differentiation

TailorCare offers personalized care navigation for musculoskeletal pain management.

The company partners with health plans to provide cost-effective care solutions.

TailorCare integrates virtual physical therapy through its acquisition of RecoveryOne.

Upsides

The rise of telehealth expands TailorCare's digital health service opportunities.

Partnerships with major health plans enhance TailorCare's market reach.

Focus on value-based care aligns with TailorCare's cost-reduction model.

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