CAM Manager I at M&T Bank

Getzville, New York, United States

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$60,890 – $101,484Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

A combined total of 6 years of higher education and relevant work experience in a call center or bank operations environment, inclusive of 1 years’ work leadership or supervisory experience
Excellent customer service skills with the ability to use tact and diplomacy
Strong knowledge of relevant spreadsheet, word processing, and presentation software
Bachelor’s degree (preferred)
Excellent oral and written communication skills (preferred)
Strong knowledge of departmental systems, documents and procedures (preferred)

Responsibilities

Oversee the daily activities of a unit of employees to meet the objectives of the assigned department
Direct staff in the appropriate techniques of customer service, collections or account servicing, as applicable
Resolve disputed transactions in a timely and cost-effective manner
Negotiate effectively on customer calls
Compile month-end data for distribution to and decision-making by management
Serve as integral member of portfolio acquisition team, directing onboarding of acquired loans
Evaluate unit processes, procedures and policies routinely in an effort to increase operational efficiency of units managed
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis
Identify risk-related issues needing escalation to management
Promote an environment that supports diversity and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
Direct the day-to-day activities for a unit and manage approximately 10 FTEs (or with fewer employees but covering diverse disciplines and/or complex functions)
Manage workflow of medium complexity and risk exposure and act largely independently
Manage external contacts including customers, vendors and outside agencies
Has charge off authority within established authority levels
Manage a team of professionals (includes people, budget and planning)

Skills

Key technologies and capabilities for this role

ExcelMicrosoft WordPowerPointCustomer ServiceSupervisory ExperienceBank OperationsCollectionsAccount ServicingNegotiationRisk ManagementInternal Controls

Questions & Answers

Common questions about this position

What is the salary range for the CAM Manager I position?

The salary range is $60,890.34 - $101,483.90 Annual (USD).

Is this position remote or onsite?

This is an onsite position.

What are the key requirements for this role?

Candidates need a combined total of 6 years of higher education and relevant work experience in a call center or bank operations environment, including 1 year of leadership or supervisory experience, excellent customer service skills with tact and diplomacy, and strong knowledge of spreadsheet, word processing, and presentation software.

What team size does this manager oversee?

The role manages approximately 10 FTEs (or fewer employees but covering diverse disciplines and/or complex functions).

What makes a strong candidate for this CAM Manager I role?

A strong candidate will have the required 6 years of combined education and experience in call center or bank operations with supervisory experience, plus preferred qualifications like a Bachelor’s degree, excellent communication skills, and strong knowledge of departmental systems.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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