Call Center Support Rep at CDK Global

Valdosta, Georgia, United States

CDK Global Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
AutomotiveIndustries

Requirements

  • Strong verbal and written communication skills
  • Quiet place to work free from background noise
  • Basic computer skills and experience navigating multiple platforms, programs, and screens
  • Ability to read, write, and speak effectively with customers on the phone
  • Reside in one of the specified states: Alabama, Arizona, Florida, Georgia, Indiana, Kansas, Kentucky, Michigan, Minnesota, Louisiana, Mississippi, Missouri, Nevada, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, or Virginia

Responsibilities

  • Make quality calls to potential customers for automotive dealerships nationwide
  • Represent an automotive dealership positively and professionally
  • Provide appointment setting services
  • Utilize multiple platforms, programs, and screens while communicating with customers

Skills

Key technologies and capabilities for this role

verbal communicationwritten communicationbasic computer skillsphone communicationcustomer serviceappointment settingmultitasking

Questions & Answers

Common questions about this position

What is the salary for the Call Center Support Rep position?

The salary is $12 - $14 per hour plus performance-based bonuses, with the starting rate dependent on previous experience.

Is this a remote position, and where is it available?

Yes, this is a fully remote position available in Alabama, Arizona, Florida, Georgia, Indiana, Kansas, Kentucky, Michigan, Minnesota, Louisiana, Mississippi, Missouri, Nevada, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, and Virginia.

What skills are required for this role?

Required skills include strong verbal and written communication skills, a quiet place to work free from background noise, basic computer skills with experience navigating multiple platforms, programs, and screens, and the ability to read, write, and speak effectively with customers on the phone.

What benefits does CDK Global offer for this position?

Benefits include paid training, performance-based bonuses, a $500 retention bonus after 90 days of satisfactory performance, flexible full-time schedules (day, night, weekends), equipment provided, medical, dental, vision, PTO, 401K matching, and tuition reimbursement.

What makes a strong candidate for this Call Center Support Rep role?

Strong candidates have excellent communication skills, a quiet home workspace, basic computer proficiency for handling multiple screens, and previous experience which can influence the starting rate; bilingual Spanish skills are a plus.

CDK Global

Integrated software solutions for automotive retail

About CDK Global

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.

Hoffman Estates, IllinoisHeadquarters
1972Year Founded
IPOCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
5,001-10,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
401(k) Company Match
Tuition Reimbursement

Risks

Tekion's lawsuit could lead to significant legal expenses and reputational damage.
Antitrust lawsuit resulted in a $100 million payout, indicating potential legal vulnerabilities.
Cybersecurity breach impacted major clients, potentially leading to loss of trust and business.

Differentiation

CDK Global specializes in integrated software solutions for the automotive retail industry.
The company offers a subscription-based model for its software solutions.
CDK Global focuses on EV transition challenges, tailoring solutions for evolving industry needs.

Upsides

Increased focus on cybersecurity can enhance CDK Global's reputation and client trust.
Digital transformation in automotive industry presents opportunities for expanding software offerings.
Rise of EVs creates demand for specialized dealership software solutions by CDK Global.

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