Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US) at IQVIA

San Jose, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Pharmaceutical, HealthcareIndustries

Requirements

Candidates must possess a High School Diploma or equivalent, and require at least 3 years of call center experience, along with a Pharmacy Technician certification and HIPAA certification. Experience in medical claim processing is a plus, and bi-lingual skills (English/Spanish) are preferred.

Responsibilities

The Pharmacy Support Call Center Representative will provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center, assessing issues and providing first-level support for problem resolution. They will document information related to resolutions and escalate unresolved issues expeditiously, recognize operational challenges, and suggest recommendations to management. The role involves fielding requests such as card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections.”} ID: 12345

Skills

Customer Service

Communication

Troubleshooting

Problem-solving

Pharmacy Support

Call Center

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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