Cafe Manager | NYC at Blank Street

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

food and beverage, hospitalityIndustries

Requirements

4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)
Experience hiring, developing and managing hospitality teams
Experience managing inventory and supply chain ordering
Love for coffee and customer service
Experience working in a unionized environment is a plus
Strong knowledge of specialty coffee, espresso and equipment is a must
Strong decision making and multi-tasking skills
Strong interpersonal communication skills

Responsibilities

Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team
Step in to cover scheduling gaps or time off in the store schedule
Create and publish staff schedules according to state and local labor laws
Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
Recruit super star talent in collaboration with the People Team
Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
Ensure coffee accreditations are handled on time for new employees in line with company standards
Work to maintain the very best team engagement scores
Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
Ensure the safety, cleanliness and presentation of your location in line with company policies
Maintain operational excellence achieving company standard scores and above via our auditing platform
Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
Be a champion of your store’s financial performance and peak business throughput
Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve

Skills

Key technologies and capabilities for this role

hospitality managementteam developmentteam managementinventory managementsupply chain orderingspecialty coffeeespressocoffee equipmentcustomer servicedecision makingmultitaskinginterpersonal communicationstaff schedulingperformance management

Questions & Answers

Common questions about this position

What experience is required for the Cafe Manager role?

Candidates need experience hiring, developing and managing hospitality teams, managing inventory and supply chain ordering, plus strong knowledge of specialty coffee, espresso and equipment. A love for coffee and customer service is essential, along with strong decision making, multi-tasking, and interpersonal communication skills.

What does the company culture look like at Blank Street?

Blank Street emphasizes creating a motivating and engaging team culture through celebrating, training, coaching, and mentoring the team, while committing to elevated products, attention-to-detail, and making every moment memorable.

Is this Cafe Manager position remote or office-based?

This is an on-site role in NYC requiring you to manage the cafe location, spend 50-70% of your week behind the bar, and ensure the safety, cleanliness, and presentation of your specific store.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for the Cafe Manager position?

Strong candidates have experience in hospitality team management, inventory control, and specialty coffee knowledge, plus the ability to build engaging team cultures, handle operational tasks like scheduling and ordering, and drive business growth through customer service and local relationships.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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