Business Transformation and Change Management Lead, Specialist at Vanguard

Malvern, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Human ResourcesIndustries

Requirements

Minimum of five years related work experience
Three years of change management practitioner experience
Experience supporting change management efforts for large-scale, complex enterprise-level initiatives with changes across people, processes, and technology
Professional certification in Change Management (Prosci or similar) preferred
Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred
Excellent communication, stakeholder management, and interpersonal skills. Adept at managing situations in which there are conflicting views and priorities across a complex network of stakeholders
Strategic thinking and planning: Ability to articulate a clear vision for change, align HR initiatives with organizational goals, and create actionable plans for implementation. Ability to convert ideas into action through organization and targeted planning
Knowledgeable in human behavior and change management principles: Capable of identifying potential resistance to change, creating strategies to address it, and assisting crew during transitions. Skilled at advising HR leaders and initiative teams on strategies to reduce change related risk and ensure success
Persuasion, Influence and Presence: Demonstrates cultural competence and authenticity to earn HR leaders’ trust and respect, effectively challenging the status quo even without formal authority
Adaptability and flexibility: Exhibits a proactive approach to adjusting strategies in response to feedback, emerging data, and changing conditions, reflecting strong resilience within dynamic and challenging environments

Responsibilities

Develops, implements, monitors change and communication plans for large-scale HR change initiatives and/or program workstreams that drive transformation, adoption, and behavioral change
Contributes expertise and leads a business engagement plan, including ways of assessing readiness and feedback. Partners across HR, business leaders, departments/divisions, and program teams to align on strategy and secure stakeholder buy-in. Provides insight into the best practices and common obstacles based on prior change management experiences
Manages communication and stakeholder engagement. Develops and delivers clear and consistent messaging about changes, fosters open communication channels, and actively engages with leaders, crew, and other stakeholder groups to mitigate change related risks and ensure readiness
Builds and maintains effective relationships. Proactively fosters communication between internal and external stakeholders. Influences key decisions across stakeholder groups
Proactively identifies, manages, and mitigates risks and any related issues. Communicates solutions on key issues or projects to management and stakeholders
Develops measurement processes for change management success that help business partners do self-assessments based on communicated maturity models
Builds and maintains productive working relationships with various project team members, consultants, and stakeholders at both the executive and operational level
Builds and maintains productive working relationships with various project team members, internal partners, and stakeholders at both the executive and operational level
Participates in special projects and performs other duties as assigned

Skills

Key technologies and capabilities for this role

Change ManagementStakeholder ManagementCommunicationStrategic ThinkingRisk ManagementBusiness TransformationHR InitiativesStakeholder EngagementBehavioral ChangeMaturity Models

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

What are the critical skills required for this role?

Critical skills include excellent communication, stakeholder management, and interpersonal skills; strategic thinking and planning; knowledge of human behavior and change management principles; persuasion, influence, and presence; and adaptability and flexibility.

What is the minimum experience required?

A minimum of five years of experience is required.

What is the salary range for this position?

This information is not specified in the job description.

What makes a strong candidate for this role?

Strong candidates demonstrate excellent stakeholder management across complex networks, strategic planning to align HR initiatives with goals, deep knowledge of change management principles, influence without formal authority, and adaptability in dynamic environments.

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

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