Business Technical Services Analyst Senior at Global Payments

York, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FintechIndustries

Requirements

Bachelor's Degree in Information Technology or related field
Typically Minimum 4 Years Relevant Experience in analysis, programming and issue analysis of financial services software
Relevant Experience or Degree in: Bachelor’s degree in Information Technology or related field
Preferred Qualifications
Master’s Degree in Information Technology or related field
Typically Minimum 6 Years Relevant Experience, including experience in financial services

Responsibilities

Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration
Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including ensuring the client is serviced as per Service Level Agreement in all respects and serving as a single point of governance and technical escalation
Identifies revenue generating opportunities, documents requirements and proposes solutions that maximize Global Payments' revenue while providing Business Technical Support until closure
Establishes a positive rapport with the client(s) to develop and maintain technical relationships with peers within the client's organization, analyzes the client's business, objectives and expectations, and acts as go-to person on all aspects of services and support for respective relationships
Evaluates the client's business requirements, estimates effort, and guides the client to utilize standard solutions while maximizing revenue (evaluations are typically change requests of limited complexity that require knowledge of client's business, e.g. client move from magstripe to chip card)
Understands card business/transaction processing/payment schemes and occasionally supports higher level analysts on sub-components of major initiatives
Converts the client's business requirements into detailed technical specifications, presenting them internally and externally while securing requirement sign-off
Formulates technical scenarios for Custodians
Supports business in presenting Global Payments and Global Payments' solutions and services, with the objective to generate revenue by meeting with non-management client representatives to demo products and services covered under the clients subscription agreement, but not currently being utilized (complexity of the requirement or client will typically be lower for this level, e.g. fewer/single country focused, fewer projects running concurrently, fewer cards supported)
Acts as point of contact
Documents and maintains the client's system environments by keeping records of client functionality, environment and client specific documentation while providing to more senior levels for review
Performs routine release management (typically limited in complexity due to Schemes supported and concurrent projects) between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn’t negatively impact client operations
Executes simple to medium complex project/development work plans and revises them as appropriate to meet changing needs and requirements
Acts as 24x7 first line Service Desk support, performs severity assessment and assigns severity level, and monitors adherence to Service Desk SLAs (Service Level Agreements)