Business Systems Architect at FreshBooks

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, SaaSIndustries

Requirements

7+ years of experience leading business systems, product, or operational initiatives—specifically in ERP, financial systems, or fintech
Demonstrated expertise in Order-to-Cash and revenue operations, ideally within a SaaS or subscription context
Hands-on experience with platforms like NetSuite, Stripe, and Avalara
Solid track record in SOX compliance and audit preparation within billing and revenue workflows
Strong background in driving workflow automation and system integrations at scale
Exceptional analytical, problem-solving, and data-driven decision-making skills
Excellent communication and stakeholder management capabilities
Deep hands-on experience with O2C tools, including NetSuite, Chargebee, Zuora, Stripe, Avalara, and related platforms
Expertise in articulating integration and migration strategies, ensuring data consistency and integrity across integrated platforms
Experience in analyzing business problems and defining solutions that involve API integration, including understanding API endpoints, requests, and expected responses

Responsibilities

Lead the design, enhancement, and execution of the O2C systems roadmap, aligning with Finance, Sales, and GTM strategies
Collaborate with Billing Operations, Revenue Operations and IT Systems to optimise billing processes and revenue recognition
Design and maintain scalable billing architecture supporting complex subscription models, pricing tiers, and global compliance requirements
Architect and manage seamless integrations between Salesforce, NetSuite, Chargebee, Zuora, CPQ and other O2C systems
Enhance operational workflows—order processing, invoicing, cash reconciliation, collections, dunning management and revenue recognition—for efficiency and accuracy
Define, track, and optimise key O2C performance metrics, including billing accuracy, invoice turnaround time, and DSO
Ensure full SOX compliance across O2C systems, maintaining robust controls, documentation, and audit readiness
Conduct vendor reviews and streamline O2C tools to eliminate redundancy and improve system capabilities
Partner with Finance, Sales, Customer Experience, Taxation and Revenue Accounting to enhance and scale billing, collections, and revenue recognition platforms

Skills

NetSuite

Chargebee

Zuora

Stripe

Avalara

Order to Cash

O2C

Billing

Revenue Recognition

System Integrations

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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