Business Process Improvement Expert at Nielsen

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Business Process Improvement, Market ResearchIndustries

Requirements

English fluent
Proven experience in business transformation, process optimization, or product operations
Strong understanding of digital product lifecycle and platform architecture
Demonstrated ability to write globally compliant SOPs and implement governance frameworks
Experience with UI/UX principles and usability testing
Familiarity with Lean Six Sigma, ITIL, or similar methodologies
Strategic thinker with strong analytical and problem-solving skills
Excellent communication and stakeholder management abilities (preferred)
Proficiency in process mapping and data analysis tools (preferred)
Ability to influence without direct authority and drive cross-functional alignment (preferred)

Responsibilities

Lead end-to-end re-engineering of business processes to improve scalability, efficiency, and compliance
Apply process engineering principles to design workflows that reduce redundancy and enhance productivity
Identify automation opportunities and implement solutions that streamline operations
Develop and maintain governance models to monitor KPIs and ensure adherence to global standards
Author and enforce Standard Operating Procedures (SOPs) that support international compliance and operational consistency
Collaborate with regional teams to harmonize processes and address country-specific regulatory nuances
Conduct UI/UX reviews across platforms to ensure intuitive, user-centric design
Partner with product and engineering teams to prioritize features that improve internal and external user satisfaction
Monitor feedback loops and usability metrics to guide continuous improvement
Facilitate cross-functional collaboration with data operations, product, and transformation teams
Lead workshops and training sessions to promote adoption of new processes and tools
Build business cases for transformation initiatives, including ROI analysis and risk assessments

Skills

Key technologies and capabilities for this role

Process EngineeringProcess OptimizationBusiness Process Re-engineeringGovernance FrameworksSOPsKPI MonitoringComplianceUI/UX ReviewChange ManagementROI AnalysisAutomationStakeholder EngagementWorkshopsRisk Assessment

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This is an on-site position.

What benefits does Nielsen offer?

Benefits include a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee Assistance Program (EAP).

What are the key qualifications for this role?

Key qualifications include proven experience in business transformation, process optimization, or product operations; strong understanding of digital product lifecycle and platform architecture; ability to write globally compliant SOPs; experience with UI/UX principles; and familiarity with Lean Six Sigma, ITIL, or similar methodologies.

What is the salary range for this position?

This information is not specified in the job description.

What makes a strong candidate for this Business Process Improvement Expert role?

A strong candidate has proven experience in business transformation and process optimization, familiarity with methodologies like Lean Six Sigma or ITIL, UI/UX experience, and excellent stakeholder management skills to drive cross-functional alignment.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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