Assistant Manager, Revenue Operations – GM Envolve OnStar
General MotorsSalary not specified
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Education Technology, Online LearningIndustries
Requirements
- Minimum 1-2 years’ experience working in an administrative support role in addition to experience in a service-oriented, customer support or related field
- Knowledge of the edtech industry (beneficial)
- A critical and analytical thinker with strong problem solving abilities
- Fluent in the English language (verbal and written)
- Excellent writing skills for email communication and report writing
- Data literate
- Proficient with Google Suite
- Previous experience with a CRM and project management tool like JIRA is beneficial
- Ability to work in a fast-paced, high-pressure environment
- Proactive, self-directing, and able to speak up when needing support
- Strong teamwork skills to establish relationships with peers and leaders
- Ability to diagnose problems and brainstorm solutions independently
- Ability to adapt to change quickly
- Availability to work outside normal South African working hours (shifts 7 AM - 10 PM) with reliable transport
Responsibilities
- Assigned specific manual and/or project related tasks
- Works closely with the manager to determine priority of tasks
- Provide administrative support for business teams by performing various operational tasks
- Communicate effectively in both written and verbal forms to both internal & external stakeholders
- Provide regular scheduled communications and program deliverable updates
- Escalate potential risk, trends and critical situations to management
- Utilize JIRA to track pieces of the process related to assigned tickets, including hours logged towards a task, etc
- Ensure data accuracy between internal systems and university systems
- Leverage reporting/data tools to efficiently process assigned tasks
- Drive student engagement and retention by delivering operational and functional excellence
- Ensure prospect/student-level CRM data is up-to-date, accurately transferred between systems, and internal tickets are resolved according to individual and team-level KPIs
- Provide administrative support to a range of domestic and international graduate programmes, coding boot camps, and short courses
Skills
CRM
JIRA
Administrative Support
Data Accuracy
Student Engagement
Ticketing Systems
Operational Tasks
Communication
2U
Provides online education solutions for universities
About 2U
2U provides online education solutions for universities, partnering with them to deliver high-quality digital programs. Their services include course design, marketing, and student support, all enhanced by technology and data analytics. This approach creates an engaging online learning environment that aims to ensure equal opportunities for all students. Unlike traditional learning management systems, 2U focuses on long-term partnerships and revenue-sharing agreements, aligning their success with that of the universities they serve. Their goal is to improve student outcomes and expand access to education globally.
Crystal City, VirginiaHeadquarters
2008Year Founded
$93.3MTotal Funding
IPOCompany Stage
EducationIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Holidays
Employee Stock Purchase Plan
Parental Leave
Volunteer Days
Risks
Interim CEO appointment suggests potential instability in leadership.
Multiple class action lawsuits pose significant legal and financial risks.
Chapter 11 bankruptcy filing indicates ongoing financial distress.
Differentiation
2U partners with prestigious universities to offer high-quality online degree programs.
The company combines technology, human support, and data analytics for effective online learning.
2U's No Back Row approach ensures equal opportunity for all students.
Upsides
Growing demand for online education boosts 2U's market potential.
Partnerships with international universities expand 2U's global reach.
Increased focus on data analytics improves student retention and success.
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