[Remote] Product Support Specialist at Subsplash

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Non-profit, Church TechnologyIndustries

Requirements

1-2 years experience in a technical and/or customer service environment
Proven understanding of various operating systems and personal electronics
Ability to learn new and complex technologies
Excellent communication skills and high emotional intelligence
College degree or equivalent professional experience/training (e.g., coding bootcamps)
Experience using systems like Salesforce, JIRA, Google Apps, etc
Sharp critical thinking skills, sound judgment and decision making ability, and both the ability and willingness to clearly articulate your ideas
An inherent sense of the value of collaboration
The ability to work both collaboratively and independently
Proven ability to work in a fast-paced environment where the client is prioritized

Responsibilities

Contribute to daily support inquiries, both externally and internally, through written and verbal communication
Troubleshoot complex technical issues
Log and communicate the status of various bugs and requests
Become a platform and industry expert through continued training and curiosity
Contribute to the team’s written knowledge base, documenting answers and instructions as new scenarios arise
Collaborate across departments to provide clients with smooth and efficient service

Skills

customer support

technical support

problem solving

quick learning

client onboarding

mobile apps

troubleshooting

Subsplash

Fintech mobile SaaS for software solutions

About Subsplash

Subsplash creates software solutions in the Fintech and mobile SaaS sectors, focusing on enhancing digital experiences for clients and their users. Their products are designed to be user-friendly and engaging, catering to organizations that want to improve their online presence. Subsplash operates on a subscription model and also offers custom software development, allowing clients to tailor solutions to their specific needs. What sets Subsplash apart from competitors is its strong emphasis on design and a people-centered approach, which is reflected in their core values of humility, innovation, and excellence. The company's goal is to make a positive impact on the world by honoring God and serving people through their software solutions.

Seattle, WashingtonHeadquarters

2005Year Founded

DEBTCompany Stage

Consumer Software, Enterprise Software, FintechIndustries

201-500Employees

Benefits

Generous Paid Time Off

Medical Coverage

Dental Coverage

Vision Coverage

short and long term disability and life insurance

401k Matching

Professional Development

Parental Leave

Family-Friendly Culture

Risks

Increased competition from church-focused SaaS platforms like Tithe.ly and Pushpay.

Potential user backlash from new features like Live Stream Chat not meeting preferences.

Rapid feature development may lead to technical issues affecting user experience.

Differentiation

Subsplash focuses on design-centric, people-centered software for religious communities.

The company offers mobile-first solutions, enhancing digital engagement for faith-based organizations.

Subsplash's core values of humility, innovation, and excellence guide its impactful software solutions.

Upsides

Growing demand for digital engagement tools in religious communities boosts Subsplash's market potential.

The rise of hybrid worship models increases demand for Subsplash's live streaming tools.

Personalized user experiences align with Subsplash's design approach, enhancing user satisfaction.

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