[Remote] Business Operations Manager at Brightwheel

Only, Tennessee, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Education Technology, SoftwareIndustries

Requirements

4-8 years of work experience at a top management consulting firm or operations role leading cross-functional projects that improved business performance
Exceptional critical thinking, analytical and problem-solving skills
Strong stakeholder and project management skills to effectively influence and manage expectations with senior leaders and cross-functional teams
Demonstrated sound business judgment and strong listening skills
Ability to digest complex data and present findings in a clear manner that drives decision making and outcomes
Experience with financial and strategic modeling
Experience using AI tools in day-to-day work
Desire to learn: this role requires a high level of intellectual curiosity and an eagerness to dive into new problems, domains, tools, and techniques

Responsibilities

Lead and deliver cross-functional initiatives that support brightwheel’s strategic priorities
Drive high-impact projects, including redesigning pricing strategy or variable compensation models
Partner directly with front-line managers to improve sales and onboarding funnels
Turn insights into action by diving deep into data, processes, and customer experience
Serve as a trusted thought partner to senior management teams
Scopes, plans, and executes work from start to finish to drive measurable outcomes
Effectively influences and manages expectations with senior leaders and cross-functional teams
Presents findings in a clear manner that drives decision making and outcomes
Develops and implements data-driven solutions to address a wide range of challenges and opportunities across all areas of the business
Collaborates with cross-functional partners to tackle complex problems
Thrives in the pace of change at high growth tech startups
Loves diving deep to develop and implement solutions to address a wide range of challenges and opportunities across all areas of the business

Skills

Key technologies and capabilities for this role

Business AcumenCommunication SkillsStrategic ThinkingProject ManagementData-Driven SolutionsProblem-SolvingCross-functional Collaboration

Questions & Answers

Common questions about this position

Is this position remote?

Yes, Brightwheel is a fully remote team with employees across every time zone in the US.

What experience is required for this role?

Candidates need 4-8 years of work experience at a top management consulting firm or in an operations role leading cross-functional projects that improved business performance.

What key skills are needed for the Business Operations Manager position?

The role requires exceptional critical thinking, analytical and problem-solving skills, with the ability to bring structure to ambiguous challenges and turn data-driven insights into strategic recommendations.

What is the company culture like at Brightwheel?

The team is passionate, talented, and customer-focused, embodying Leadership Principles in their work and culture.

What makes a strong candidate for this Business Operations Manager role?

A strong candidate is a strategic thinker and pragmatic executor with excellent business acumen, communication skills, ownership mentality, and the ability to thrive in the fast pace of high-growth tech startups while tackling complex problems with cross-functional partners.

Brightwheel

Childcare management software for preschools

About Brightwheel

Brightwheel provides childcare management software specifically designed for preschools and childcare centers. The platform simplifies various administrative tasks such as sign-in and sign-out procedures, billing, and communication with families, allowing educators and staff to save time each month. Users have reported that 90% of preschools using Brightwheel experience an increase in timely payments, while 95% of administrators and staff note improved communication with families. Brightwheel operates on a subscription-based model, where childcare centers pay a regular fee to access the software. Its user-friendly interface and strong customer service set it apart from competitors, making it a top choice in the educational technology market. The goal of Brightwheel is to enhance the efficiency of childcare management and foster better relationships between centers and families.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$86.4MTotal Funding

SERIES_CCompany Stage

Consumer Software, EducationIndustries

201-500Employees

Benefits

Competitive base salary

Equity

Premium medical, dental, & vision coverage

Paid parental leave

Flexible PTO policy

Wellness & productivity stipend

Learning & development stipend

Risks

Increased competition from AI-powered tools like Clay could challenge Brightwheel's market position.

Integration challenges from acquiring Experience Early Learning may disrupt service quality.

Rapid valuation increase to $600 million may attract scrutiny and pressure for growth.

Differentiation

Brightwheel offers an all-in-one platform for childcare management and communication.

The platform is highly rated, earning the title of #1 childcare software.

Brightwheel's integration with QuickBooks enhances financial monitoring for childcare centers.

Upsides

Brightwheel's acquisition of Experience Early Learning expands its educational offerings.

The $55M Series C funding round boosts Brightwheel's growth potential and market reach.

Brightwheel's platform improves timely payments and communication for 90% of its users.

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