Business Operations Analyst, Customer Success at Modernizing Medicine

Boca Raton, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Healthcare ITIndustries

Requirements

Bachelor's Degree required (preferred: Management Information Systems, Business Administration, Economics, Finance, Statistics)
Master's Degree preferred (Management Information Systems, Business Administration, Economics, Finance, Statistics)
3+ years of experience in a CS Business Operations-related analyst role
Hands-on experience designing, developing, and maintaining metrics, dashboards, and reports
Proficiency with Salesforce, Microsoft Excel/Google Sheets (advanced formulas, lookups, pivot tables), and ChurnZero (preferred)
Advanced analytical skills with the ability to interpret data, uncover insights, and present findings in a clear and actionable manner
Strong project management capabilities with the ability to prioritize tasks, manage deadlines, and deliver results
Excellent organizational skills and attention to detail

Responsibilities

Translate data into actionable insights to guide business leaders and answer critical questions
Perform data imports, exports, cleansing, and quality assessments to maintain data integrity
Document and implement business rules to analyze customer data and provide actionable insights for the CS team
Own customer health metrics reporting, analytics, and improvement initiatives
Validate, design, and update KPIs, processes, and workflows to adapt to evolving departmental needs
Identify opportunities to improve tools and processes and implement automation to increase efficiency
Collaborate with cross-functional teams to identify process improvements, drive operational scaling, gather business requirements, and align tools with operational needs
Manage and lead projects from requirements gathering to implementation, testing, and production release
Create and maintain system documentation, process flows, technical specifications, and training materials

Skills

Salesforce

Power BI

Domo

Google Sheets

ChurnZero

SQL

Data Analysis

Reporting

Business Intelligence

Analytics

Modernizing Medicine

Specialty-specific electronic health record systems

About Modernizing Medicine

Modernizing Medicine provides specialty-specific Electronic Health Records (EHR) systems designed to improve the workflow of healthcare providers. Their main products, EMA and gGastro EHR, help users manage patient information and administrative tasks more efficiently, allowing them to concentrate on patient care. These systems adapt to the specific practices of each user, enhancing their effectiveness. Unlike many competitors, Modernizing Medicine focuses on tailored solutions for various medical specialties, which sets them apart in the healthcare technology market. The company's goal is to streamline healthcare delivery and improve patient outcomes by providing tools that simplify administrative processes.

Boca Raton, FloridaHeadquarters

2010Year Founded

$360.6MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Conference Attendance Budget

Hybrid Work Options

Remote Work Options

Wellness Program

Risks

Potential sale by Warburg Pincus could lead to strategic shifts misaligned with current goals.

Resistance to AI technologies may slow implementation and affect user satisfaction.

Dependency on Medtronic's technology poses risks if partnership faces challenges or strategic changes.

Differentiation

ModMed offers specialty-specific EHR systems, enhancing workflow efficiency for healthcare providers.

Their EHR systems, EMA and gGastro, adapt to user practices, increasing adaptability.

ModMed integrates AI technologies, like Medtronic's GI Genius, to improve procedural accuracy.

Upsides

ModMed consistently ranks #1 in G2's 2024 Grid Reports for EHR and RCM software.

Collaboration with Brevium enhances patient re-engagement, boosting retention in gastroenterology practices.

Appointment of Dan Costantino as CISO strengthens cybersecurity, crucial for healthcare data protection.

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