Business IT Integrations specialist at impact.com

Cape Town, Western Cape, South Africa

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

5+ years of end-user support
3+ years of dedicated application support
Experience with IT integrations such as SSO, API, 3rd party app integrations
Experience with SaaS migrations
Experience supporting tools such as Google Workspace, Slack, Atlassian, Zoom and other applications
Ability to support predominantly a Mac based environment
Ability to work independently and think creatively
Experience with creating technical documentation and introducing new features to the company
Understand information security principles and best practices
Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Responsibilities

Work closely with the IT Team to come up with solutions to drive productivity for internal stakeholders
Ensure IT general controls are in place for new and existing SaaS applications
Occasionally, handle new user access, assist with issues, user permissions, and user terminations
Perform IT integrations with the use of an API, service account, etc
Conduct SaaS audits to ensure company resources are optimally being utilized
Troubleshoot and resolve SaaS issues
Conduct research to understand, explain and resolve technology issues
Utilize help desk tracking software to present recommendations and improvements for user systems
Keep up to date on the latest feature releases and implement these new functionality to the company

Skills

Key technologies and capabilities for this role

SaaS IntegrationsIT General ControlsUser Access ManagementVendor ManagementStakeholder CollaborationApplication Integrations

Questions & Answers

Common questions about this position

What experience is required for this Business IT Integrations Specialist role?

Candidates need 5+ years of end-user support, 3+ years of dedicated application support, experience with IT integrations like SSO and API, SaaS migrations, and supporting tools such as Google Workspace, Slack, Atlassian, and Zoom.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the company culture like at impact.com?

impact.com has an entrepreneurial spirit where ambition and curiosity are rewarded, opinions are valued, contributions are noticed, and employees enjoy working with fun and talented people from around the world.

Who does this role report to and what does the team structure look like?

The role reports to the IT Manager located in New York City and involves working closely with the IT Team and internal stakeholders.

impact.com

Partnership automation platform for businesses

About impact.com

Impact.com specializes in partnership automation within the digital marketing and advertising sector. The company provides a software platform that enables businesses to manage and optimize various types of partnerships, including affiliates and influencers. This platform automates key processes such as tracking, reporting, and payment processing, which helps clients save time and resources while focusing on growth strategies. Impact.com differentiates itself from competitors through its extensive global presence, with offices in major cities around the world, allowing for localized support. The company's goal is to help enterprises and large organizations scale their growth effectively through efficient partnership management, with a revenue model based on subscription fees for access to its SaaS platform.

Santa Barbara, CaliforniaHeadquarters

2008Year Founded

$322.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees