Business Architect at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

Minimum 12 year(s) of experience (14+ years in D365 CRM Consulting / Architecture preferred)
15 years full time education
Must have skills: Microsoft Dynamics 365 Technical Architecture / Proficiency in Microsoft Dynamics CRM Technical
Strong understanding of business process modeling and analysis
Experience with requirements gathering and documentation
Ability to translate business needs into technical specifications
Deep functional expertise in Dynamics 365 CRM (Sales, Customer Service, Marketing, Field Service)
Proven experience acting as a Solution Architect on global implementations
Strong hands-on exposure to AI-powered features in D365 (Copilot and AI assistance in CRM, Power Platform + AI Builder + Process mining, Intelligent automation + machine learning)
Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks
Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization

Responsibilities

Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions
Translate business needs into technology-enabled solutions and operating models
Support transformation by developing business cases and guiding implementation of key initiatives
Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows
Define and execute the roadmap for Dynamics 365 CRM and AI integration aligned with business objectives
Establish best practices for CRM customization, AI adoption, and automation frameworks
Architect and implement Dynamics 365 CRM modules (Sales, Service, Marketing) with AI-driven enhancements
Integrate Generative AI tools (Azure OpenAI, Copilot Studio) for intelligent workflows, chatbots, and automated content generation
Ensure scalability, security, and compliance across all CRM and AI deployments
Own and lead blueprinting, fit-gap workshops, and future-state process mapping
Evangelize AI adoption and innovation within project teams
Engage with multiple teams and contribute to key decisions
Ensure solution consistency and governance across global rollouts
Mentor and guide team members; create an environment of innovation and excellence
Develop and maintain architectural documentation, integration models, and process flow diagrams

Skills

Key technologies and capabilities for this role

Microsoft Dynamics 365Technical ArchitectureGenerative AIAgentic AIPrompt EngineeringAI Evaluation FrameworksD365 CRMCRM ArchitectureBusiness ArchitectureAI Solution Design

Questions & Answers

Common questions about this position

What is the minimum experience required for this Business Architect role?

Minimum 12 year(s) of experience is required, with specific emphasis on 14+ years in D365 CRM (Consulting / Architecture).

What are the must-have skills for this position?

The must-have skill is Microsoft Dynamics 365 Technical Architecture.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What makes a strong candidate for this Dynamics 365 CRM AI Lead role?

A strong candidate has 14+ years in D365 CRM consulting/architecture, strong grasp of Generative and Agentic AI, prompt engineering, and experience leading AI-driven solution design aligned with business objectives.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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