Business Applications Developer/Admin- 10743 at Coupa Software

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

4-6+ years of experience as a Salesforce Administrator/Developer
Strong understanding of Salesforce best practices, both declarative and programmatic
Experience responding to production support requests and troubleshooting issues, including debugging Apex and other custom code
Proficiency in Apex, Visualforce, and Lightning Web Components
Experience supporting Service Cloud and Experience Cloud environments
Experience with Salesforce APIs (REST, SOAP, etc.) for building integrations
Excellent customer service skills with a demonstrated ability to influence stakeholders and exceed customer expectations
Strong project management and documentation skills, with the ability to multitask while driving projects and ensuring timely delivery
Technical proficiency in custom objects, validation rules, flows, reporting, dashboards, assignment rules, email-to-case, and advanced formula fields
Proven experience with business process optimization
Strong accountability, teamwork, and initiative
Excellent written and verbal communication skills
Certified SFDC App Builder or Administrator (required); Salesforce Platform Developer I certification (a plus)
Strong understanding of FedRAMP environments (a plus)
Experience with Coveo or other Federated Search platform (a plus)

Responsibilities

Lead and manage Salesforce projects from requirements gathering through to deployment, ensuring timely delivery and valuable business results
Design, develop, and deploy custom solutions on the Salesforce platform, using Apex, Visualforce, and Lightning Web Components, with a preference for declarative development
Provide global end-user support, including system configuration, complex formulas, and maintenance
Proactively assist users with best practices to enhance their knowledge of Salesforce
Design, document, build, test, and deploy enhancements to Salesforce, including custom objects, page layouts, flows, reports, and complex dashboards
Understand and analyze business objectives and functional requirements, translating them into technical Salesforce solutions that account for integrations and other downstream impacts
Build and enhance customer support portals using Salesforce Experience Cloud, focusing on case deflection self-service and comprehensive knowledge base
Administer all aspects of the Experience Cloud environment, including user administration, content management, and configuration of complex security models using sharing sets, roles, and profiles for external users
Manage and configure all aspects of Service Cloud, including Case Management, Entitlements, Milestones, Omni-Channel, Email-to-Case, Web-to-Case, and the Service Console
Identify and analyze business risks, inefficiencies, issues, and opportunities related to Salesforce
Train and support internal user base of over 2,000+ licenses
Ensure all work adheres to IT guidelines, standards, methodologies, and frameworks
Manage and maintain integrations with other systems using APIs and web services
Participate in code reviews to ensure code quality, adherence to best practices, and scalability

Skills

Key technologies and capabilities for this role

SalesforceApexVisualforceLightning Web ComponentsSalesforce FlowsExperience CloudService CloudCase ManagementOmni-ChannelEmail-to-CaseWeb-to-CaseCustom ObjectsPage LayoutsReportsDashboards

Questions & Answers

Common questions about this position

What experience level is required for this Salesforce Admin/Developer role?

The position requires 4-6+ years of experience as a Salesforce Administrator/Developer.

What key technical skills are needed for this position?

Proficiency in Apex, Visualforce, and Lightning Web Components is required, along with experience in Service Cloud, Experience Cloud, and Salesforce APIs for integrations. A strong understanding of Salesforce best practices, both declarative and programmatic, is essential.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Business Applications Developer/Admin role?

A proactive candidate with 4-6+ years of Salesforce Admin/Developer experience, proficiency in key technologies like Apex and Lightning Web Components, strong customer service skills, and the ability to manage projects from conception to completion while supporting a large user base.

Coupa Software

Cloud-based spend management and procurement solutions

About Coupa Software

Coupa Software provides a cloud-based platform for spend management and procurement solutions. Its suite of tools helps businesses manage their expenditures by integrating procurement, invoicing, and expense management into one system. This integration reduces inefficiencies that occur when these processes are handled separately. Coupa serves a wide range of clients, from large enterprises to mid-sized companies, across various industries. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its tools, which can be scaled as needed. Coupa differentiates itself from competitors by offering a user-friendly interface that resembles online shopping, promoting high user adoption and satisfaction. The goal of Coupa Software is to help businesses control costs and improve financial efficiency through its comprehensive platform.

San Mateo, CaliforniaHeadquarters

2006Year Founded

$164.4MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance Package

Family Support

Legal Assistance

Student Loan Assistance

Employee Assistance

Discounts

Risks

Rising AI model costs could impact Coupa's pricing strategy and competitiveness.

Increased competition from AI-integrated procurement solutions may challenge Coupa's market position.

Security and trust in digital payments require continuous enhancements to avoid reputational damage.

Differentiation

Coupa integrates procurement, invoicing, and expense management into a single cloud-based platform.

The company offers a user-friendly interface that mimics online shopping for high adoption rates.

Coupa's robust data set of over $7 trillion in spend enhances decision-making capabilities.

Upsides

AI-driven procurement solutions are gaining traction, enhancing efficiency and decision-making.

Coupa's focus on supply chain visibility earned it a 2024 Top Software & Tech Award.

The shift in procurement to a strategic growth lever aligns with Coupa's comprehensive solutions.

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