Identity & Access Management (IAM) Directory Services Role

Employment Type: Permanent or Contract

Position Overview

IDMWORKS is an award-winning identity and access management (IAM) solutions firm established in 2004. We specialize in IAM services, enabling enterprises to effectively manage, secure, and scale employee and customer access to systems, data, and software applications. Our expertise spans key industries including banking and finance, commercial and retail, healthcare, higher education, and government.

As a pioneer in remote work for over 20 years, IDMWORKS has teams across the US, Canada, and India. We are committed to securing businesses and facilitating seamless interactions between companies, their customers, partners, and employees, driving transformative growth.

We are seeking an individual to become an integral member of a tight-knit team of IAM professionals dedicated to delivering exceptional customer experiences and fostering long-term business partnerships. We anticipate customer needs, chart a course for success, and provide ongoing support.

The Identity & Access Management (IAM) Directory Services team is responsible for the operational support and enhancement of Tier-0 Identity Data Infrastructures, including:

• Radiant Logic
• Oracle Unified Directory
• Entra ID
• ACF2 & Active Directory

And Supporting Tools such as:

• Directory Data Manager
• AD Explorer
• Semperis DSP/ADFR
• Netwrix PPE/PR
• Azure JIT/PIM
• Entra ID Connect

Responsibilities

• Serve as a subject matter expert for select IAM products and/or processes.
• Ensure risks associated with products and processes are documented and addressed within risk and compliance policies.
• Create, maintain, and share complex business flow diagrams (e.g., process maps, data flows, lists of controls, test cases).
• Complete timely reviews for routine updates, including disclosures, business flow diagrams, controls, RIM-maintained files, and vendor scorecards.
• Perform impact analysis and share findings to inform priority decisions and accelerate feature/user story definition and refinement.
• Compile and interpret data to generate insights on potential challenges and opportunities.
• Partner with developers to ensure a thorough understanding of user stories and viability constraints (Legal, Compliance, RIM).
• Collaborate to assess necessary metrics for measuring progress and impact, and how data will be obtained.
• Provide input to developers, engineers, and testing resources regarding potential test scenarios to ensure solutions meet challenges and constraints.
• Collaborate with testing resources to identify optimal testing plans across various environments.
• Assist the agile team in the execution of testing as needed.
• Collaborate with appropriate teams to ensure communication and change management needs are addressed.
• Ensure appropriate measurement and monitoring is in place to gauge the success of relevant products and processes.
• Organize high-level requirements gathering meetings, create high-level PPT presentations (at the direction of stakeholders), and perform other related tasks.
• Other duties as assigned.

Requirements

• Strong stakeholder management skills are required to scope and capture requirements for emerging efforts (e.g., Radiant Logic custom view use cases, Knowledge Powered initiatives).
• Ability to support key technology modernization efforts, such as coordination of WebLogic Retirement and VDI infrastructure.