Business Analyst at DXC Technology

Ho Chi Minh City, Vietnam

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Bachelor’s degree or higher in Computer Science, Information Technology, or a related field
Good English communication skills, both written and verbal. English certification (e.g., TOEIC, IELTS, TOEFL) is preferred
Minimum 3 years of experience as a Business Analyst, preferably in ITSM platform implementation
Strong understanding of ITIL processes (Incident, Problem, Change, Request)
Proven ability to translate business needs into technical requirements and vice versa
Excellent communication, presentation, and stakeholder management skills
Strong organizational and time management abilities
Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Project)
Ability to work independently and manage multiple priorities
Preferred Qualifications
ITIL Foundation Certification
Experience in project management and Agile/SCRUM methodologies
Familiarity with SDLC, quality standards, and service delivery operations

Responsibilities

Collaborate with global support teams to implement and enhance the ITSM platform
Analyze and document business requirements, workflows, and use cases
Facilitate migration from legacy systems (Incident, Problem, Change, Request) to the new platform
Coordinate with project streams to ensure smooth integration and delivery
Develop detailed requirement specifications to minimize implementation risks
Act as a liaison between business stakeholders and technical teams
Provide recommendations for process improvements and scalable solutions
Lead meetings, workshops, and stakeholder discussions effectively
Communicate technical concepts clearly to both technical and non-technical audiences
Work with vendors during technical discussions and implementation phases
Create and maintain technical and process documentation

Skills

ITSM

ITIL

Incident Management

Problem Management

Change Management

Service Request

Business Requirements

Workflow Analysis

Stakeholder Management

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Project

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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