Brand Standards, Guest Experience, & Food Safety Advisor at Ecolab

Lansing, Michigan, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Service, Hospitality, Brand ProtectionIndustries

Requirements

High school diploma
Two years of hospitality industry-related experience
Current and valid Driver’s License with no restrictions
Must be 21 years of age or older
Reside within a commutable distance of Lansing MI
No Immigration Sponsorship available
Physical ability to be around, touch, and potentially consume food made from or with animal products and/or top allergens
Physical ability to lift and carry 25 pounds
Physical ability to inspect client playgrounds by climbing, crawling in tight areas, and going down tube slides
Physical ability to bend, squat, shift, and adjust movement to assess areas low to the ground and above the head
Physical ability to stand and walk for extended periods of time in client locations
Ability to drive and/or fly to client locations with proper documentation (e.g., Real ID or other acceptable ID)
Ability to drive a company-paid vehicle (subject to pre-employment and ongoing motor vehicle record checks)
Up to 25% overnight travel
Ability to work occasional evenings, weekends, and overtime as business needs dictate

Responsibilities

Conduct a variety of brand protection visits at client locations using consulting, coaching, and training to meet client expectations and program requirements, protecting their brand and delighting guests
Develop and deliver summary presentations of assessment findings, areas of improvement, and recommendations to client leadership
Partner with other EcoSure and Ecolab teams to solve client challenges
Complete a budgeted number of visits each week, delivering an exceptional client experience
Utilize an iPad, Microsoft Suite, and Customer Relationship Management (CRM) technology to ensure efficient planning and perform essential job functions
Support the growth initiatives of the company and clients
Adhere to HIPAA guidelines (where applicable) while completing operational visits within hotels, restaurants, convenience stores, the education sector, healthcare, and senior living facilities by interacting with staff and residents

Skills

Key technologies and capabilities for this role

Food SafetyBrand StandardsGuest ExperienceConsultingCoachingTrainingOn-site AssessmentsMicrosoft SuiteCRMiPadHIPAA

Questions & Answers

Common questions about this position

What is the location requirement for this position?

The candidate must reside within a commutable distance of Lansing MI.

How much travel is required for this role?

Up to 25% overnight travel is required, with occasional evenings, weekends, and overtime as business needs dictate.

What are the minimum qualifications for this job?

A high school diploma is required as the minimum qualification.

What tools or technologies will I use in this role?

You'll utilize an iPad, Microsoft Suite, and Customer Relationship Management (CRM) technology for planning and job functions.

What benefits or unique perks does this role offer?

The role includes a paid training program with job shadowing, e-learning, field activities, and classroom training; a company-paid vehicle for business and personal use where applicable; and a culture emphasizing diversity, safety training, and an independent work environment.