Brand Quality Manager at General Motors

Warren, Michigan, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

5+ years of experience in automotive service and parts, with direct exposure to dealer and field service operations
Bachelor’s degree in Engineering, Automotive Technology, or a related field—or equivalent experience
Proven ability to collaborate across functions and influence change
Strong analytical, communication, and interpersonal skills at all levels, both internal and external
Experience working cross-functionally and cross-culturally
Ability to manage multiple priorities independently with minimal supervision

Responsibilities

Issue Identification & Analysis - Utilize tools such as Field product reports, warranty data, and field feedback (including Field Service Engineers, TAC cases, customer complaints, and ParTech) Warranty Parts Center reviews, to detect and analyze emerging quality issues
Warranty Waste Reduction Leadership - Lead initiatives to reduce warranty waste through identification, analysis, implementation, and continuous improvement. Provide regular updates to senior management
Field Communication Management - Develop and distribute Technical Service Bulletins, Preliminary Information bulletins, emerging issues videos, Global Connect messages, and Tech Link articles to ensure accurate and timely communication to field personnel
Post-Launch Readiness Execution - Review launch plans and ensure timely completion of post-launch deliverables. Develop support strategies for customer-facing issues and collaborate with the Double White Glove group to elevate emerging concerns
Cross-Functional Problem Resolution - Collaborate with Program Engineering Managers, Program Quality Managers, DREs, QRD teams, SQEs, Supply Chain, Purchasing, and leadership to drive timely issue resolution. Document and track progress using the Problem Resolution and Tracking System (PRTS)
Customer Feedback Advocacy - Represent customer and dealer perspectives during Warranty Work Cell reviews and special part return evaluations to ensure voice-of-the-customer is integrated into quality decisions
Support for Field Operations - Provide technical assistance to GM field teams, call centers, dealers, and service personnel. Partner with the Service Learning Center to close the loop on emerging issues and ensure effective resolution
Data Monitoring & Trend Analysis - Continuously analyze warranty and field data to identify trends early and facilitate proactive solutions
Documentation & Stakeholder Updates - Maintain current issue tracking in PRTS and ensure all relevant stakeholders—including Program teams, QRD, DREs, and SQEs—are informed of status and developments
Continuous Improvement Engagement - Participate in CPIT, PDT, and XPIT meetings to contribute to process improvements and technical excellence
Teardown Review Participation - Attend warranty and teardown review meetings, offering insights and updates on issue resolution progress

Skills

warranty data analysis

field product reports

Technical Service Bulletins

Problem Resolution and Tracking System

cross-functional collaboration

issue identification

continuous improvement

analytical skills

leadership

communication

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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